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- Tasks: Join our Student Engagement Team as a Reception Administrator, providing top-notch customer service.
- Company: Lancaster and Morecambe College is a vibrant FE College dedicated to community education.
- Benefits: Enjoy generous leave, a pension scheme, and opportunities for professional development.
- Other info: Flexible hours available; job share options encouraged.
- Why this job: Make a real impact by supporting learners and fostering a thriving college environment.
- Qualifications: GCSEs in English and Maths at Grade 4/C or above, plus admin or customer service experience.
The predicted salary is between 23973 - 33562 £ per year.
Job Description
Reception Administrator – Student Engagement Team
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Are you organised, approachable, and confident supporting people in a busy environment?
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Lancaster and Morecambe College are looking for a friendly and professional Reception Administrator to deliver a high quality front of house service for students, staff and visitors. You will coordinate central communications, manage enquiries across multiple channels, and act as a key point of contact during emergency or time critical situations, supporting the smooth daily operation of the Student Engagement Team.
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You will have experience in a customer-facing role, ideally within an education or support setting, along with strong communication, organisational and IT skills. A calm, professional approach, the ability to prioritise effectively, and a commitment to confidentiality are essential. You’ll be qualified to Level 2/3 in administration or customer service (or have equivalent experience), with GCSEs (or equivalent) in Maths and English.
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Benefits include:
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- Membership of the Local Government Pension Scheme (employer contribution 9.3%);
- Generous leave entitlement (28 days, plus Bank Holidays and College Closure Days);
- Cycle to Work scheme;
- Opportunities for continuing professional development;
- Strong staff support services;
- Free staff parking and EV charging facilities
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Lancaster and Morecambe College are a thriving FE College and justifiably proud of the strong links with our local community. Located between Lancaster and Morecambe, we are proud to be our community’s provider of technical, professional and creative education.
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All posts are subject to a DBS Disclosure in line with our policy of safeguarding and promoting the welfare of learners. Any specific Safeguarding duties applicable to this post are outlined in the job description.
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Closing date: Friday, 15th May 2026
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Interviews to be held on Tuesday, 2nd June 2026
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Our reference: SE4146
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Vacancy: Reception Administrator
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Location: Lancaster
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Salary: £24,932 per annum, pro rata
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Hours: Part time, 22 hours per week – the working days are Wednesday, Thursday and Friday
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Smart Hire are advertising on behalf of Lancaster and Morecambe College.
Reception Administrator employer: Lancaster and Morecambe College
Contact Detail:
Lancaster and Morecambe College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Administrator
✨Tip Number 1
Familiarise yourself with the values and mission of Lancaster & Morecambe College. Understanding their commitment to student engagement and community support will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond to assist customers or resolve issues, as this is crucial for a Reception Administrator role.
✨Tip Number 3
Showcase your flexibility and adaptability. Since the role requires covering various positions within the department, be ready to share instances where you've successfully adapted to changing circumstances or taken on different responsibilities.
✨Tip Number 4
Network with current or former employees of Lancaster & Morecambe College if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reception Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Reception Administrator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or administration. Provide specific examples of how you have successfully supported customers or managed administrative tasks in the past.
Showcase Your Skills: Make sure to mention your GCSEs in English and Maths, as well as any relevant qualifications in administration or customer service. If you have equivalent experience, explain how it meets the job's essential criteria.
Personalise Your Application: Address your application to the Student Engagement Team and express your enthusiasm for contributing to the college's mission of supporting learners. A personal touch can make your application stand out.
How to prepare for a job interview at Lancaster and Morecambe College
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Reception Administrator within the Student Engagement Team. Familiarise yourself with the college's mission and how this role contributes to supporting learners and the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think about situations where you successfully resolved issues or provided exceptional support to visitors or students.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility in covering various positions, be ready to discuss times when you've adapted to changing circumstances or worked collaboratively with others to achieve a common goal.
✨Prepare for Safeguarding Questions
Given the importance of safeguarding in this role, be prepared to answer questions related to promoting the welfare of learners. Think about how you would handle sensitive situations and ensure a safe environment for all.