At a Glance
- Tasks: Lead a team to deliver top-notch customer service and administrative support.
- Company: Join the University of Lancashire, a vibrant community dedicated to transforming lives.
- Benefits: Enjoy great annual leave, 24/7 online GP access, and a supportive work environment.
- Other info: Diverse and inclusive culture, committed to personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills and career.
- Qualifications: Experience in customer service and team supervision; Level 3 qualification required.
The predicted salary is between 31500 - 38500 £ per year.
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role: The Estates and Campus Services Directorate provides a range of services that support the University community and campus environment. We are seeking a Customer Service Supervisor to support the delivery of a high-quality customer service and administration function across the Directorate.
About you: You will have experience working in a customer-focused service or helpdesk environment and experience of supervising staff or managing people within a busy operational service. You will be experienced in delivering administrative and PA-type support, including diary coordination, meeting preparation, minute-taking and action tracking. You will have strong IT skills, including Microsoft 365 applications, particularly Outlook for diary and meeting management, together with experience of using systems to manage service activity, records or workflows. For this role you are required to have a Level 3 qualification, such as A Levels or BTEC, or appropriate equivalent experiential learning.
What we can offer you: We have a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform which includes a 24/7 online GP. Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives.
About us: We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all. The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
Customer Service Supervisor in Preston employer: Lancashire
The University of Lancashire is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to employee development, we provide numerous growth opportunities and support for professional advancement, all while contributing to meaningful initiatives that enhance community safety and resilience. Located in a vibrant academic setting, our culture prioritises inclusivity and teamwork, making it an ideal place for those looking to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lancashire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lancashire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lancashire:Your cover letter is your chance to shine! Tell us why you want to work at Lancashire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lancashire!
How to prepare for a job interview at Lancashire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
