Service Support Manager - Medicine in Preston

Lancashire Teaching Hospitals NHS Foundation Trust is seeking to appoint 3 motivated and dynamic Service Support Managers to join our Medicine Division within the subspecialities of Neurology, Cardiology and Stroke. This is an exciting opportunity to play a key role in supporting the delivery of high-quality patient care and operational efficiency across urgent, emergency, outpatient, and elective pathways.

Main duties of the job:

• Provide management support to divisional colleagues and administrative teams.
• Assist in achieving local and national performance targets, including patient access standards.
• Support the development and implementation of service policies, projects, and strategies.
• Collate and analyse data to drive service improvements.
• Deputise for senior managers when required and represent the service at Trust-wide forums.

Working for our organisation:

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire and Cumbria. Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns. You’ll have access to varied development opportunities, learn new skills, meet fab people and do things you’d never have done. You’ll learn about working in a hospital, interacting with people from all different roles to build skills and enhance your career path. You’ll make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities:

Key Responsibilities:

• Lead and support administrative teams, ensuring effective service delivery.
• Managing performance against key targets including RTT, Cancer, Diagnostics and UEC.
• Contribute to governance, risk management, and compliance with Trust policies.
• Foster collaborative relationships with clinical and operational colleagues.
• Promote the Trust’s values: Caring and Compassionate, Recognising Individuality, Seeking to Involve, Building Team Spirit, and Taking Personal Responsibility.

Person specification:

Qualifications & Education:

Essential criteria:

• Educated to degree level in relevant subject or demonstrable equivalent experience in business administration.

Knowledge & Experience:

Essential criteria:

• Significant previous administrative experience.
• Proven experience of report writing and analysing data.
• Experience of working in a dynamic environment with changing priorities and challenging deadlines.
• Experience of supervising and supporting colleagues.

Desirable criteria:

• Previous experience in a healthcare setting.
• Knowledge of requirements in relation to patient waits.
• Experience of presenting reports and data.