Medical Secretary - Head & Neck in Preston

Are you an experienced Medical Secretary looking for a new challenge? We are looking for a proactive and motivated individual who enjoys working in a busy environment and would like to be part of a dynamic team supporting Oral Maxillo Facial Surgery. You will be working 37.5 hours a week and be based at Royal Preston Hospital 4 days a week and Chorley and South Ribble Hospital 1 day a week.

Our Medical Secretaries provide a professional and comprehensive secretarial and administrative service. They support Consultants and Clinical Teams by ensuring the efficient channelling of communication between Medical staff, GPs, patients, relatives, and departments. You will be part of this team helping to improve our patients’ experiences and reduce our waiting lists for treatment.

You will have excellent organisational skills, confidence in IT and communication skills, be able to exercise initiative and demonstrate a consistently high standard of professionalism, confidentiality and integrity.

Main duties of the job:

• Within the Surgery Directorate, we really value our Medical Secretaries; they play an important role in the day-to-day running of our Clinical Services, making sure that patient care is at the forefront of all we do.
• This is a very busy and varied role; no day is ever the same. As a Medical Secretary, on a typical day you will undertake various administrative duties, have regular contact with patients and all members of the Clinical Team, as well as ensuring the smooth running of the OMFS Department.
• We are known as being a friendly and supportive team; this will be a varied and challenging role for someone with a passion for making a difference.
• You will make an impact, be challenged to think differently, be bold and help innovate to keep making improvements.

Working for our organisation:

At Lancashire Teaching Hospitals, we take pride in caring for our staff as well as our patients. We recognise that working in a busy environment requires help with a healthy work-life balance. We also believe in ensuring that our staff get the chance to reach their full potential when working with us.

You will have access to varied development opportunities, learn new skills and meet great people.

Detailed job description and main responsibilities:

• Provide secretarial / administrative services to Consultants and their Clinical Team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office.
• Represent the Head and Neck Speciality Business Unit, responding to external and internal telephone queries from staff, patients and others and referring to the appropriate person, acting in a professional, courteous manner at all times.
• Handle customer concerns either by telephone or in person in order to achieve immediate local resolution whenever possible, in accordance with the Trust’s complaints procedure.
• Communicate with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.
• Chase progress on all issues with appropriate persons as and when necessary to ensure that deadlines are met.
• Maintain efficient and effective administrative systems, including bring forward, and message taking.
• Plan and organise own work and allocate work to the Admin Assistants/Typists, ensuring files and papers are available and up to date, providing briefings for the day’s activities, highlighting deadlines and potential conflicts of interest.

Person specification:

Qualifications and Education:

• Good general education to GCSE standard or equivalent
• Secretarial qualifications, minimum of RSA Grade III in typing or equivalent experience

Knowledge and Experience:

• Secretarial experience
• Understanding of the structure and workings of the NHS