Governance & Risk Officer

Are you passionate about patient safety, clinical governance, clinical effectiveness, and risk management? We are delighted to advertise a secondment opportunity within the corporate governance team for the role of Governance & Risk Officer. In this role, you will facilitate and support work carried out by the corporate governance team to ensure assurance can be provided for all areas of clinical governance and risk management. This post would ideally suit a dynamic, experienced professional who has a passion for patient safety and quality of care. You must be able to use your own initiative and have excellent organisational skills. You should be enthusiastic, proactive, and able to communicate effectively. In particular, we require you to be a team player, work to deadlines and at pace, demonstrate excellent skills in IT, and have an understanding of databases and action logs that will facilitate the efficient monitoring of local agendas.

If you are interested in this post and consider yourself to have the key skills and attitudes we are looking for, then we would love to hear from you.

Main duties of the job

The purpose of this post is to provide a focus on the administration of the Incident & Risk Management system (Datix); administration and analysis of CQC Enquiries, External Accreditation/Peer Review Visits, CQC Visits, and other key governance data to support the development of policies and processes which impact across the organisation. This will help support the creation and maintenance of an effective organisation-wide approach. You will deliver Datix training as appropriate to support the process for appropriate investigation, management, and closure of incidents. You will also support the Risk Management Strategy and Risk Maturity Programme across the Trust as necessary. You will ensure that LTH governance systems are developed in line with Trust priorities, and that appropriate and accurate evidence can be retrieved from the systems and provided to managers in a timely and efficient manner. You will also maintain effective systems for the provision of information on governance, risk management, and legal activities to provide assurance on the delivery of governance.

Working for our organisation

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria. Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns. You’ll have access to varied development opportunities to learn new skills. You’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path. You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities

• Engage with stakeholders using the Datix system.
• Propose changes, redesign and support with the development of the Datix system.
• Deliver training for Datix modules.
• Promote cultural changes in the organisation around the understanding of incident management, risk management, CQC visits, CQC enquiries and external accreditation/peer review visits.
• Identify areas of compliance requiring improvement from analysis of the governance dashboard and Datix reports.
• Contribute to the production of accurate and precise reports.
• Provide day to day lead operational management and coordination of the administration services to meet the needs of the service area and taking appropriate action and escalating issues as appropriate.

Person specification

• Diploma (or equivalent e.g. NVQ 4 or 5) in Risk Management or equivalent level of experience.
• Evidence of Management development Qualification and/or training in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)/ECDL and information systems at Intermediate Level.
• Evidence of Continuous Professional Development.
• Datix Certified Professional Certificate.
• Experience of developing and maintaining information systems (e.g., DATIX Risk Management Software, Complaints, Incidents, Risk, CQC enquiries, Safety Alerts, NHSLA).
• Demonstrable experience in providing, receiving and analysing complex, sensitive or contentious information both written and verbally.
• Substantial experience of communicating effectively internally and externally (e.g. patients, clients, public, partners, key stakeholders).
• Previous administration experience.
• Experience of working in a busy office environment.
• Previous experience of working in the NHS.
• Experience of working within a clinical setting and experience of delivering change to clinical/nursing practices utilising best practice evidence.
• Experience of supporting the preparation of reports to Board, Executive and Senior Managers.
• Previous operational management experience including staff management.
• Understanding of governance arrangements (e.g. corporate, clinical and information governance) and risk.