Ward Clerk - Respiratory in Chorley

Are you looking for a job with a meaningful purpose? If so, this is the one for you! We are looking for an enthusiastic and well-motivated individual to join our team on Hazelwood. We offer a full induction and in-house training. This post is worked on a rota basis between the hours of 8am and 4:00pm, Wednesday to Friday. You will be based at Chorley Hospital.

Main duties of the job:

• You will possess excellent communication, organisational and administrative skills, with attention to detail being a key characteristic.
• You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery, and be pro-active in the implementation of the ‘Patient Choice’ development process.
• You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity.
• You will deal with all aspects of the outpatient appointment function on the Trust’s computerised patient record system (QCPR), actively participate in the virtual receptionist process, activating outpatient appointments, updating patient demographics, and out-coming clinic attendance.
• The post-holder will be expected to support the ongoing Outpatient Digitisation process.
• You will be multi-skilled following training, having a full understanding and working knowledge of various reception areas and the basic functionality of clinics covered.

Working for our organisation:

We are one of the largest and highest performing trusts in the country, providing district general hospital services to 370,000 people in Preston and Chorley, and specialist care to 1.5m people across Lancashire and South Cumbria.

Our strategic objectives are:

• To provide outstanding healthcare to our local communities.
• To offer a range of high-quality specialist services to patients in Lancashire and South Cumbria.
• To drive innovation through world-class education, training and research.

Our Values:

• Caring and compassionate. We treat everyone with dignity and respect, doing everything we can to show we care.
• Recognising individuality. We respect, value and respond to every person’s individual needs.
• Seeking to involve. We will always involve you in making decisions about your care and treatment and are always open and honest.
• Team working. We work together as one team, and involve patients, families, and other services, to provide the best care possible.
• Taking personal responsibility. We each take personal responsibility to give the highest standards of care and deliver a service we can always be proud of.

We were established in 2005 and were the first trust in the country to be awarded ‘teaching hospitals’ status.

Detailed job description and main responsibilities:

• Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.
• Actively contribute towards service development.
• Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.
• Constructively manage barriers to effective communication.
• Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.
• Maintain confidentiality at all times as required by legislation and Trust Policy.

Person specification:

Qualifications and Education:

• Essential criteria: Good general standard of education, including Maths and English.
• Desirable criteria: English and Maths GCSE level or equivalent; Knowledge of Microsoft Windows applications.

Knowledge and Experience:

• Essential criteria: Experience of working in a changing environment; Computer Literate; Understanding of Information Governance, Data Quality, Patient Confidentiality and its requirements.
• Desirable criteria: Previous NHS/Public sector experience, including direct customer care; Previous experience of working within a busy outpatient appointments environment.