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Detailed job description and main responsibilities
Communication
- Respond to complaints and concerns from the public regarding services or equipment maintenance. Provide a response which is empathetic in relation to the issues involved.
- Participate in and communicate with Trust committees including the provision of reports in relation to the Engineering department services.
- Keep accurate and complete records of all activities and ensure written communication is consistent with legislation, policies, and procedures.
- Liaise with the Trust Medical Device Management Group in relation to the Engineering responsibilities for Medical Devices.
- Facilitate and cascade information to the team e.g. Team Brief, meetings etc. providing a regular briefing in relation to performance, service developments and change management.
- Ensure Estates colleagues and the wider Trust are kept aware of changes to both Statutory and NHS applicable guidance via verbal communications, email updates or formal reports.
- Communicate with people in a form and manner consistent with their level of understanding, culture, background and preferred ways of communicating.
- Communicate as and when required with the Medicines and Healthcare Products Regulatory Agency (MHRA).
- Liaise with Safety Inspectors, Risk Managers and developing and maintaining positive working relationships with staff side H&S reps.
- Ensure close working relationships with all other leads within the Division and clinical locations to achieve a Patient focused service delivery model.
Reviewing/audit
- Identify and evaluate areas for potential service improvement.
- Develop and prepare various management reports on Engineering services, risk, performance as and when required.
- Lead audits as required.
- Participate in review of standards and performance.
- Regularly review the use of highly complex engineering systems to ensure that they continue to meet demand criteria and users\’ expectation of the service, particularly where such services have a direct impact on clinical care or safety.
- Investigate and prepare reports on complaints received from patients, visitors, staff and public regarding services provided by the Engineering Department.
- Ensure compliance with HSE guidance and other Approved Codes of Practice.
- Monitor, audit and document H&S compliance.
- Participate in Trust H&S meetings and report on Engineering compliance levels.
- Assist the Assistant Director of Estates in the development and regular review of the Estates Strategy considering Trust service strategies and Trust wide service development plans.
Development
- Ensure own continual professional development is appropriately managed as per registration requirements and demands of the role.
- To hold monthly one to one meetings with direct reports, focusing on the achievement of actions, priorities, providing support and positive challenge.
- Delegate work to team members as appropriate in line with their individual skills, development needs and aspirations.
- Address issues and concerns that may inhibit staff from achieving both their personal and organisational goals.
- Enable and encourage others to offer suggestions, ideas, and views for improving services.
- Ensure all team members have a meaningful annual appraisal and annual personal development plan to ensure delivery of personal, directorate and Trust objectives.
- Ensure that Engineering staff are appropriately trained both for their general responsibilities and to maintain dedicated or specialist devices.
- Contribute to the development of others enabling them to make realistic self-assessments and apply their knowledge and skills in practice.
- Actively promote the workplace as a learning environment encouraging everyone to learn from each other and from external good practice.
Management
- Overall Responsibility for Managing the Engineering Department – to ensure that all Engineering building services, and equipment are compliant with statutory legislation and guidance.
- Responsible for producing and implementing departmental procedures as appropriate, contribute to Trust Policies.
- Provide a source of expertise, information, and training for equipment users at all levels.
- Manage the recruitment, appointment, induction, training, and retention of staff, including chairing interview panels.
- Ensure that Workforce policies and management standards are adhered to.
- Deliver difficult and challenging conversations and management meetings, as required, to ensure management processes and standards are adhered to.
- Manage and support the Trust Energy Manager (band 7)
- Ensure budgets remain on target and engineering services are managed and maintained to maximise efficiency and help reduce energy usage and carbon emissions.
- Prepare reports, efficiency schemes and business cases to help drive the Sustainability agenda from an estates perspective.
- Ensure staff are appropriately trained and that training remains in date.
- Accountability for the budget and financial performance of both Engineering and Energy revenue budgets and any delegated Capital Schemes.
- Develop Trust policies relating to the Management of key services and equipment.
- Deputise for the Assistant Director of Estates when required.
Person specification
Qualifications & Education
Essential criteria
- Degree in Electrical, Mechanical, and/or Charter Status or equivalent within a relevant Building Services or Engineering professional body
- Demonstrable knowledge and experience equivalent to the above
- Evidence of continued professional development
Desirable criteria
- Certificate in NHS Management
- Authorised Person training/qualification in specialist engineering services.
- Membership of appropriate Professional organisation
Knowledge & Experience
Essential criteria
- Experience of working in a similar role within an Estates or Facilities team.
- Demonstrable experience of having managed teams, operational budgets and contracts.
- Expert technical understanding of the range of highly specialist services and equipment found within acute hospital setting.
- Experience of successful negotiation and contract management.
- Proven ability and experience of compliance and performance monitoring of a managed service
Desirable criteria
- Estates experience within an Acute NHS healthcare environment.
- Experience of developing joint and collaborative working with local health and commercial partners.
- Experience of public sector procurement and tendering procedures
Thanks for taking the time to view this advert; we\’re looking forward to receiving your application.
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Contact Detail:
Lancashire Teaching Hospitals NHS Foundation Trust Recruiting Team