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- Tasks: Provide front of house service and register patients in the Emergency Department.
- Company: Join a dedicated team serving 1.5 million people across Lancashire & Cumbria.
- Benefits: Enjoy flexible shifts, development opportunities, and a chance to make a real impact.
- Why this job: Be part of a caring environment where your role directly supports patient care and community health.
- Qualifications: Enthusiasm for customer service, teamwork skills, and excellent keyboard/PC abilities required.
- Other info: Total flexibility in working shifts is essential, including nights and weekends.
The predicted salary is between 24000 - 36000 £ per year.
You will provide the highest quality front of house service for all staff, patients and visitors entering the Emergency Department, acting in a professional and courteous manner at all times and adhering to Trust Customer Service Standards.
Additional duties include the accurate registration of patients using an electronic system, dealing with direct and telephone enquiries and responding to requests for information promptly and efficiently using a variety of communication methods.
In addition, you will be required to undertake additional clerical duties including the maintenance of accurate, organised and confidential records with due regard for Data Protection legislation.
TOTALflexibility in working shifts is required as you will be required to work a variety of early and late shifts on a Rota basis, covering a 7 day service. This will also include some night working at Royal Preston Hospital.
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You\’ll have access to varied development opportunities, learn new skills, meet fab people & do things you\’d never have done. You\’ll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You\’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.
Please read the job description listed below:
Demonstrate an approachable, helpful and professional style of care.
Courteous reception of persons attending the Emergency Department including patients, relatives, visitors and staff.
Answer telephone queries and take messages maintaining patient confidentiality and seeking appropriate authorisation for giving of information when required.
Meet and greet and provide assistance, directing visitors to the Department to appropriate locations.
Give due regard to any person attending the Emergency Department who may require assistance with communication.
Report any changes or concerns regarding a patient to a senior member of the team.
Inform either the triage nurse or the sister in charge immediately if a patient books in with a serious injury or illness identified in the \”Guidance for Receptionists Regarding Patients Booking In with Possible Serious Illness or Injury\”
Report behaviour that undermines equality and diversity.
Accurate recording of patient\’s demographic and personal details as currently required by the Electronic Patient Record system.
The transcribing of accurate information as required.
Accurate filing and storing of Emergency Department patient records.
The recording and processing of accurate information with regard to Outpatient clinics.
Participate and contribute to developments in Customer Service provisions in line with Trust policies.
Monitor supplies of stationary and follow procedures for re-ordering
Actively participate in the PDPR Process.
Undertake identified learning and development opportunities, as identified during the PDPR Process.
Take responsibility for meeting all Mandatory training requirements
Undertake in-service training as required.
Are you an enthusiastic and highly motivated individual with a passion for customer service and patient care? If your answer is YES, then this could be the role for you! The Emergency Department at both Preston and Chorley Hospitals are in need of Receptionists that are compassionate and care about the well-being of others.
You will be able work well as part of a team, be self-motivated and able to prioritise your workload. Due to the busy nature of the ward, it is imperative that you have these skills. In addition excellent keyboard/PC skills are required.
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Receptionist/ Data Input Clerk - Emergency Department employer: Lancashire Teaching Hospital NHS Foundation Trust
Contact Detail:
Lancashire Teaching Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/ Data Input Clerk - Emergency Department
✨Tip Number 1
Familiarise yourself with the specific duties of a Receptionist in an Emergency Department. Understanding the nuances of patient registration and the importance of confidentiality will help you stand out during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you can maintain professionalism under pressure.
✨Tip Number 3
Research the Trust's Customer Service Standards and be ready to discuss how you can contribute to these standards. Showing that you align with their values will make a positive impression.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift work, including nights and weekends. Highlighting your willingness to adapt to the needs of the department will demonstrate your commitment to the role.
We think you need these skills to ace Receptionist/ Data Input Clerk - Emergency Department
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in healthcare settings or similar environments, showcasing your ability to handle sensitive information and maintain confidentiality.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the organisation. Mention specific skills that align with the job description, such as your ability to manage patient queries and your commitment to providing excellent customer service.
Highlight Communication Skills: Since the role involves dealing with patients and staff, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
Show Flexibility and Teamwork: In your application, mention your willingness to work flexible shifts and your ability to collaborate with a team. Highlight any past experiences where you successfully worked in a team environment or adapted to changing schedules.
How to prepare for a job interview at Lancashire Teaching Hospital NHS Foundation Trust
✨Showcase Your Customer Service Skills
As a Receptionist in the Emergency Department, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Your Attention to Detail
The role requires accurate data input and record-keeping. Highlight your experience with electronic systems and your meticulous nature when it comes to handling sensitive information. Mention any relevant training or certifications you have.
✨Exhibit Flexibility and Team Spirit
Since the position involves shift work, it's important to express your willingness to adapt to varying schedules. Discuss your experience working in teams and how you contribute positively to team dynamics, especially in high-pressure environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think of scenarios where you had to make quick decisions or assist someone in distress, and be ready to explain your thought process during those situations.
