At a Glance
- Tasks: Assist in daily station operations and provide excellent customer service.
- Company: Join a dynamic team at L&MS Rail, supporting local train stations.
- Benefits: Flexible hours, competitive pay, and full training provided.
- Other info: Opportunities for additional hours and career growth within the rail industry.
- Why this job: Perfect for those who love customer interaction and want to work in a vibrant environment.
- Qualifications: Good communication skills and a passion for customer service.
The predicted salary is between 12 - 15 € per hour.
We are recruiting to fill a position to cover either Mansfield, Newark Castle or possibly both stations. Do you have good communication skills? Do you enjoy working in a challenging role?
Part time casual post, to assist the day to day operation of the station by providing station ticket office cover, as and when required, covering holidays etc., at Mansfield train station with options to also work at Newark Castle or possibly split between both stations. A guarantee of 8 hours per month, with an expected 20 to 30 days of holiday cover available. There could be additional hours available depending upon operational circumstances that are variable throughout the year. Full training will be provided, which generally takes approximately 12 to 18 days.
Skills advantage: IT skills, sales and high standard of customer service experience. A Rail Station Clerk's main function is to sell travel products to the public. Due to specialising in rail travel, prior knowledge of, and sales experience within the rail industry would be beneficial.
Key Tasks & Responsibilities:
- Selling travel tickets, travel products; and dealing with customer enquiries.
- Ensuring that customers are greeted & their queries answered in a timely and satisfactory manner, face to face as well as over the telephone.
- Have an ability to work without permanent supervision.
- Collect cash from automatic ticket machines, provide supervision of car park and issuing penalty notices as and when required.
- The ability to work at other L&MS Rail branches, providing cover, when necessary, upon request from a manager would be an advantage.
- Working both indoors and outdoors, whilst fulfilling the duties of the post.
- Provide customers with timetables, brochures & publications in relation to travel products and be knowledgeable of the content of such printed matter.
- Liaising with travel partners, tour operators and hotels, to manage bookings, schedules & promotions.
- Provide excellent customer service with a view to retaining and expanding the existing customer base of the company.
- Assisting the Station Managers in ensuring that the branch is run smoothly, and targets are met.
- Ordering sales literature, stationery & disposables to ensure the efficient running of the branch.
- Helping to promote and market the business, including sometimes away from the branch location.
- Cash handling, key holding, data entry & retrieval; and any other tasks relating to the branch and its function.
- Attending staff meetings, seminars and training relevant to company procedures, customer care or to the travel industry.
- Following company & legislative directives for ensuring Health & Safety within the workplace.
- Ensure the site is clean, collecting general litter, clearing snow from platforms and entrances as well as scatter grit/salt as and when required.
Attractive salary available, level will vary dependent upon experience.
Contact: Applicants should forward their CV to: careers@lancashiremidlands-stations.com or hand in your CV at Mansfield or Newark Castle ticket offices in a sealed envelope marked with your name and the application reference number. Closing date 19th June 2026.
Important: This post requires early starts from 05:45 hrs.
Rail Station Clerk (casual) in Mansfield employer: Lancashire & Midlands Stations Limited
L&MS Rail is an excellent employer, offering a supportive work culture that values communication and customer service excellence. With flexible casual hours at Mansfield and Newark Castle stations, employees benefit from comprehensive training, opportunities for growth within the rail industry, and the chance to engage with a diverse customer base in a dynamic environment. Join us to be part of a team that prioritises employee development and community engagement.
Contact Detail:
Lancashire & Midlands Stations Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Rail Station Clerk (casual) in Mansfield
✨Tip Number 1
Get to know the stations! Familiarise yourself with Mansfield and Newark Castle. This way, when you chat with the hiring team, you can show off your knowledge about the area and its travel needs.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer at the ticket office. Being able to demonstrate your ability to handle queries and provide excellent service will set you apart.
✨Tip Number 3
Be ready for a casual chat! When you get the chance to meet the team, be friendly and approachable. Show them that you’re not just about selling tickets but also about creating a welcoming atmosphere for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on the challenges of the role.
We think you need these skills to ace Rail Station Clerk (casual) in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about interacting with customers, make sure your application highlights your communication skills. We want to see how you can engage with people and handle queries effectively.
Tailor Your CV to the Role:Don’t just send a generic CV! We love it when applicants customise their CVs to reflect the skills and experiences that match the Rail Station Clerk position. Mention any relevant experience in sales or customer service.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and doesn’t get lost in the shuffle!
How to prepare for a job interview at Lancashire & Midlands Stations Limited
✨Know Your Stuff
Familiarise yourself with the rail industry and the specific services offered at Mansfield and Newark Castle stations. Brush up on ticket types, travel products, and customer service scenarios you might encounter. This knowledge will show your enthusiasm and readiness to jump into the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you would handle various customer enquiries. Think about common questions customers might ask and prepare clear, friendly responses. Role-playing with a friend can help you feel more confident during the interview.
✨Demonstrate Flexibility
Be ready to discuss your availability and willingness to cover shifts at both stations. Highlight any previous experience where you had to adapt to changing circumstances or work in different environments. This will show that you’re a team player who can handle the dynamic nature of the job.
✨Bring Your A-Game for Customer Service
Prepare examples from your past experiences where you provided excellent customer service. Whether it’s resolving a complaint or going the extra mile for a customer, these stories will illustrate your ability to maintain high standards in a busy environment, which is crucial for this role.
