Rail Station Clerk in Mansfield

VACANCY

We are recruiting to fill a position to cover either Mansfield, Newark Castle or possibly both stations.

Part time/full time post, 3 days 24 hours per week at Mansfield train station with options to also work at Newark Castle or possibly split between both stations.

Responsibilities

• Sell travel tickets, travel products and deal with customer enquiries, ensuring that customers are greeted & their queries answered in a timely and satisfactory manner, face to face as well as over the telephone.
• Work without permanent supervision.
• Collect cash from automatic ticket machines, supervise the car park and issue penalty notices as required.
• Provide coverage at other L&MS Rail branches upon manager request, working indoors and outdoors as necessary.
• Provide customers with timetables, brochures & publications in relation to travel products and be knowledgeable of the content.
• Liaise with travel partners, tour operators and hotels to manage bookings, schedules & promotions.
• Provide excellent customer service with a view to retaining and expanding the existing customer base.
• Assist the Station Managers in ensuring the branch runs smoothly, that targets are met, and order sales literature, stationery & disposables.
• Help promote and market the business, including sometimes away from the branch location.
• Handle cash, key holding, data entry & retrieval, and any other tasks relating to the branch.
• Attend staff meetings, seminars and training relevant to company procedures, customer care or the travel industry.
• Follow company & legislative directives for ensuring Health & Safety within the workplace.
• Keep the site clean, collect general litter, clear snow from platforms and entrances, and scatter grit/salt as needed.

Qualifications

Prior knowledge of rail travel and sales experience within the rail industry would be beneficial. Good communication skills and a high standard of customer service are required. Skills advantage: IT skills, sales and high standard of customer service experience.

Working Conditions

Early starts from 05:45 hrs. Job is 3 days per week, covering 24 hours per week.

How to Apply

Applicants should forward their CV to careers@lancashiremidlands-stations.com or hand in a sealed envelope marked with your name and the application reference number at the Mansfield or Newark Castle ticket offices.

Closing date 30th January 2026.

Company Information

L&MS Rail is a trading name of Lancashire & Midlands Stations Limited. Registered Office: Pegasus House, Manchester, M23 9GF (Registered in England and Wales No. GB 8768162. VAT No. GB 347777352).