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- Tasks: Lead tech product strategy and roadmaps for regional business platforms in the US and Australia.
- Company: Join Lancashire, a company that values honesty, collaboration, and hard work.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Why this job: Make a real impact by aligning technology with business needs across regions.
- Qualifications: Experience in IT product leadership, especially in insurance or regulated financial services.
- Other info: Dynamic role with strong stakeholder engagement and third-party management responsibilities.
The predicted salary is between 80000 - 100000 £ per year.
The IT Business Services Manager – Regions is responsible for owning and leading the technology product portfolio, roadmaps, and value delivery for Lancashire’s regional business platforms across the United States and Australia. This role ensures that regional technology solutions are aligned with business strategy, regulatory obligations, and Group technology standards, while delivering measurable business value. The role is accountable for product ownership, prioritisation, and strategic direction, providing a clear separation between product leadership and project delivery execution.
In addition, the role is pivotal in engaging regional business stakeholders, fostering strong partnerships with leadership teams in the US and Australia to ensure technology decisions support local business needs whilst remaining consistent with Group-wide governance, architecture, and security standards. The IT Business Services Manager – Regions collaborates closely with Project Managers and delivery teams, facilitating transparent communication, effective prioritisation, and alignment of work sequencing with agreed product roadmaps and business objectives. Third-party management is a key aspect of the position, with responsibility for overseeing strategic vendor and platform relationships for regional systems. The IT Business Services Manager – Regions ensures that suppliers are held accountable for roadmap alignment, service quality, value delivery, and compliance with regulatory and operational requirements. This includes managing trade-offs and dependencies between Business as Usual (BAU) and change initiatives, maintaining transparency with internal and external stakeholders, and ensuring effective sequencing of technology investments.
The role plays a critical part in strengthening Lancashire’s operating model by centralising product ownership responsibilities that have historically been embedded within operational or delivery roles, ensuring clarity of accountability, consistency of prioritisation, and effective decision-making across regional platforms, as well as facilitating robust stakeholder engagement and proactive third-party management.
Specific Responsibilities
- Own and lead the technology product vision, strategy, and roadmaps for regional business systems supporting the United States and Australia, including underwriting, policy administration, claims, finance, reporting and system integrations.
- Act as the single accountable product owner for regional platforms, ensuring clear ownership of prioritisation, investment decisions and business outcomes.
- Hold accountability for product ownership responsibilities, including backlog prioritisation, definition of scope and outcomes, and acceptance criteria for regional technology initiatives.
- Provide a clear separation between product ownership and delivery execution, ensuring Project Managers remain accountable for delivery planning and execution while this role owns what is delivered and why.
- Partner closely with Project Managers and delivery teams to ensure work is sequenced and prioritised in line with agreed product roadmaps and business priorities.
- Develop and maintain multi-year regional technology roadmaps, balancing regulatory requirements, operational resilience, technical debt and strategic growth objectives.
- Act as the primary IT partner to regional business leadership in the US and Australia, adopting a pragmatic, business-focused approach that bridges regional business strategy and Group technology.
- The role ensures Group solutions and standards are considered at key decision points, with Group platforms taking precedence where solutions are comparable.
- Oversee prioritisation across Business as Usual (BAU) and change initiatives, ensuring transparency of trade-offs, dependencies and sequencing.
- Manage strategic vendor and platform relationships for regional systems, ensuring suppliers are held accountable for roadmap alignment, service quality and value delivery.
- Work closely with architecture, information security, data, integration, procurement and risk teams to ensure regional solutions are compliant, resilient and sustainable.
- Identify and drive opportunities to reduce technical debt, rationalise platforms and transition to managed services or SaaS solutions where appropriate.
- Ensure regional platforms meet operational resilience, audit and regulatory expectations across all jurisdictions.
- Produce clear, data-driven reporting for senior leadership on portfolio performance, roadmap progress, risks and value delivery for regional technology platforms.
Essential Skills & Requirements
- Proven experience in a senior IT product, platform or regional technology leadership role within insurance or regulated financial services.
- Strong track record of product ownership and portfolio prioritisation, with demonstrable experience separating product leadership from delivery execution.
- Strong experience with US underwriting platforms, ideally within the US direct insurance market, including exposure to both E&S and admitted carriers.
- Experience operating across multiple geographies, balancing regional business needs with Group standards and governance.
- Strong understanding of SaaS platforms, system integrations and third-party vendor management.
- Experience working within regulated environments, with knowledge of information security, data protection and operational resilience requirements.
- Excellent stakeholder engagement and communication skills, with the ability to influence senior business and technology leaders.
The Lancashire Way
At Lancashire, we believe our culture sets us apart. The way we behave and approach our work day-to-day is what makes us unique and creates a positive experience for our people, business partners and other stakeholders. Honesty and integrity in all we do is a given and The Lancashire Way reflects our true character and spirit.
- Straight-talking: We feel empowered to share thoughts and ideas, because everyone’s voice matters.
- Collaborative: We work together towards common goals, share knowledge and support each other.
- Hard-working: We all have a stake in the company’s success and are proactive in contributing to our goals and vision.
- Responsible: We focus on achieving tangible results with consistent standards across the Group.
- Positive: We engage with brokers, clients, communities, stakeholders and colleagues professionally and passionately as proud ambassadors of Lancashire.
IT Business Services Manager - Regions (US & Australia) in London employer: Lancashire Insurance Group
Contact Detail:
Lancashire Insurance Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Business Services Manager - Regions (US & Australia) in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they align with regional needs. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of IT Business Services Manager. Highlight your product ownership skills and how you've successfully managed vendor relationships in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our goals.
We think you need these skills to ace IT Business Services Manager - Regions (US & Australia) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT product ownership and regional technology leadership. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant achievements!
Showcase Your Stakeholder Engagement Skills: Since this role involves a lot of collaboration with business leaders, it’s crucial to demonstrate your ability to engage and influence stakeholders. Share examples of how you've successfully partnered with teams in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s necessary!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lancashire Insurance Group
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the technology product portfolio and roadmaps relevant to the role. Familiarise yourself with how these products align with business strategies in both the US and Australia, as well as any regulatory obligations that may impact them.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in previous roles. Highlight your ability to foster strong partnerships and communicate effectively with leadership teams, especially in a cross-regional context. This will demonstrate your fit for the collaborative culture at Lancashire.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you prioritise product ownership and manage trade-offs between Business as Usual (BAU) and change initiatives. Share specific instances where you've made strategic decisions that led to measurable business value, showcasing your understanding of balancing operational resilience with growth objectives.
✨Prepare for Technical Questions
Expect questions about SaaS platforms, system integrations, and third-party vendor management. Brush up on your knowledge of these areas, particularly in relation to the insurance sector. Being able to speak confidently about technical debt and compliance will set you apart as a knowledgeable candidate.