At a Glance
- Tasks: Lead tech product strategy for regional platforms in the US and Australia.
- Company: Join a leading insurance firm with a focus on innovation and collaboration.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to influence key technology decisions.
- Why this job: Shape technology solutions that drive real business value across regions.
- Qualifications: Experience in IT product leadership within regulated financial services is essential.
The predicted salary is between 80000 - 100000 € per year.
The IT Business Services Manager – Regions is responsible for owning and leading the technology product portfolio, roadmaps, and value delivery for Lancashire’s regional business platforms across the United States and Australia. This role ensures that regional technology solutions are aligned with business strategy, regulatory obligations, and Group technology standards, while delivering measurable business value. The role is accountable for product ownership, prioritisation, and strategic direction, providing a clear separation between product leadership and project delivery execution.
In addition, the role is pivotal in engaging regional business stakeholders, fostering strong partnerships with leadership teams in the US and Australia to ensure technology decisions support local business needs whilst remaining consistent with Group-wide governance, architecture, and security standards. The IT Business Services Manager – Regions collaborates closely with Project Managers and delivery teams, facilitating transparent communication, effective prioritisation, and alignment of work sequencing with agreed product roadmaps and business objectives.
Third-party management is a key aspect of the position, with responsibility for overseeing strategic vendor and platform relationships for regional systems. The IT Business Services Manager – Regions ensures that suppliers are held accountable for roadmap alignment, service quality, value delivery, and compliance with regulatory and operational requirements. This includes managing trade-offs and dependencies between Business as Usual (BAU) and change initiatives, maintaining transparency with internal and external stakeholders, and ensuring effective sequencing of technology investments.
The role plays a critical part in strengthening Lancashire’s operating model by centralising product ownership responsibilities that have historically been embedded within operational or delivery roles, ensuring clarity of accountability, consistency of prioritisation, and effective decision-making across regional platforms, as well as facilitating robust stakeholder engagement and proactive third-party management.
Specific Responsibilities- Own and lead the technology product vision, strategy, and roadmaps for regional business systems supporting the United States and Australia, including underwriting, policy administration, claims, finance, reporting, and system integrations.
- Act as the single accountable product owner for regional platforms, ensuring clear ownership of prioritisation, investment decisions, and business outcomes.
- Hold accountability for product ownership responsibilities, including backlog prioritisation, definition of scope and outcomes, and acceptance criteria for regional technology initiatives.
- Provide a clear separation between product ownership and delivery execution, ensuring Project Managers remain accountable for delivery planning and execution, while this role owns what is delivered and why.
- Partner closely with Project Managers and delivery teams to ensure work is sequenced and prioritised in line with agreed product roadmaps and business priorities.
- Develop and maintain multi-year regional technology roadmaps, balancing regulatory requirements, operational resilience, technical debt, and strategic growth objectives.
- Act as the primary IT partner to regional business leadership in the US and Australia, adopting a pragmatic, business-focused approach that bridges regional business strategy and Group technology.
- Oversee prioritisation across Business as Usual (BAU) and change initiatives, ensuring transparency of trade-offs, dependencies, and sequencing.
- Manage strategic vendor and platform relationships for regional systems, ensuring suppliers are held accountable for roadmap alignment, service quality, and value delivery.
- Work closely with architecture, information security, data, integration, procurement, and risk teams to ensure regional solutions are compliant, resilient, and sustainable.
- Identify and drive opportunities to reduce technical debt, rationalise platforms, and transition to managed services or SaaS solutions where appropriate.
- Ensure regional platforms meet operational resilience, audit, and regulatory expectations across all jurisdictions.
- Produce clear, data-driven reporting for senior leadership on portfolio performance, roadmap progress, risks, and value delivery for regional technology platforms.
- Proven experience in a senior IT product, platform, or regional technology leadership role within insurance or regulated financial services.
- Strong track record of product ownership and portfolio prioritisation, with demonstrable experience separating product leadership from delivery execution.
- Strong experience with US underwriting platforms, ideally within the US direct insurance market, including exposure to both E&S and admitted carriers.
- Experience operating across multiple geographies, balancing regional business needs with Group standards and governance.
- Strong understanding of SaaS platforms, system integrations, and third-party vendor management.
- Experience working within regulated environments, with knowledge of information security, data protection, and operational resilience requirements.
- Excellent stakeholder engagement and communication skills, with the ability to influence senior business and technology leaders.
IT Business Services Manager - Regions (US & Australia) in London employer: Lancashire Group
At Lancashire, we pride ourselves on being an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. Our culture is built on strong partnerships, empowering employees to take ownership of their roles while providing ample opportunities for professional growth and development. With a focus on aligning technology solutions with business strategy across the US and Australia, we ensure our team members are engaged in meaningful work that delivers real value to our clients and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land IT Business Services Manager - Regions (US & Australia) in London
✨Tip Number 1
Networking is key! Reach out to professionals in the IT and insurance sectors, especially those who work in the US and Australia. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company and its technology products. Understand their regional business needs and how your skills can bridge the gap between tech and business strategy. Tailor your responses to show how you can deliver measurable value.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a thank-you email to express your appreciation and reiterate your interest in the role. This keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Business Services Manager role. We love seeing candidates who take the initiative to engage directly with us, and it shows you're serious about joining the team!
We think you need these skills to ace IT Business Services Manager - Regions (US & Australia) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Business Services Manager role. Highlight your experience in product ownership and how it aligns with our needs in the US and Australia. We want to see how you can bring value to our regional platforms!
Showcase Your Experience:Don’t just list your previous roles; explain how your past experiences relate to the responsibilities of this position. We’re particularly interested in your work with SaaS platforms and vendor management, so make that shine!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point—just like we do in our tech solutions!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lancashire Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technology product portfolio relevant to the role. Brush up on your knowledge of US underwriting platforms and SaaS solutions, as these will likely come up during the interview. Being able to discuss specific examples of how you've managed product ownership or prioritised portfolios will show you're the right fit.
✨Understand the Business Landscape
Familiarise yourself with the regional business needs in both the US and Australia. Research how technology aligns with local strategies and regulatory requirements. This will help you demonstrate your ability to bridge the gap between business strategy and technology, which is crucial for this role.
✨Showcase Your Stakeholder Engagement Skills
Prepare to discuss your experience in engaging with senior stakeholders. Think of examples where you’ve influenced decisions or fostered partnerships. Highlighting your communication skills and ability to manage third-party relationships will be key to showing you can handle the responsibilities of this position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making process. Prepare examples where you had to balance trade-offs between BAU and change initiatives, or how you’ve handled technical debt. This will showcase your strategic thinking and operational resilience.
