At a Glance
- Tasks: Assist customers with inquiries and provide excellent telephone support.
- Company: Join a supportive team in a dynamic contact centre environment.
- Benefits: Gain valuable experience and develop your communication skills.
- Other info: Temporary role for 12 months with potential for growth.
- Why this job: Make a difference by helping people while building your career.
- Qualifications: Experience in customer service and strong phone handling skills.
The predicted salary is between 22000 - 26000 € per year.
The successful candidate will have experience of dealing with the public and have excellent telephone handling skills ideally gained in a contact centre/call centre environment. The ability to use computerised systems and to maintain records accurately is essential. You should also be able to work using your own initiative but also operate as part of a team with those based at Service Headquarters and in other locations. The post is temporary for 12 months to cover maternity leave.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.
Temporary Contact Centre Advisor in Preston employer: Lancashire Fire and Rescue
As a Temporary Contact Centre Advisor, you will join a supportive and inclusive work environment that values teamwork and individual initiative. Our commitment to employee growth is reflected in our Disability Confident status, ensuring that all candidates are given fair opportunities. Located at Service Headquarters, we offer a dynamic workplace where your contributions directly impact the community, making this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Contact Centre Advisor in Preston
✨Tip Number 1
Make sure you brush up on your telephone handling skills before the interview. Practise common scenarios you might face in a contact centre, so you can show off your experience and confidence when dealing with the public.
✨Tip Number 2
Familiarise yourself with the computerised systems commonly used in contact centres. If you can demonstrate your ability to maintain accurate records and navigate these systems, you'll stand out as a strong candidate.
✨Tip Number 3
Show that you can work both independently and as part of a team. Think of examples from your past experiences where you've successfully collaborated with others or taken the initiative on your own.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that temporary role.
We think you need these skills to ace Temporary Contact Centre Advisor in Preston
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any experience you've got dealing with the public, especially in a contact centre or call centre. We want to see how your skills match up with what we're looking for!
Nail Those Telephone Skills:Since excellent telephone handling is key for this role, give examples of how you've successfully managed calls in the past. We love seeing real-life scenarios that showcase your abilities!
Be Detail-Oriented:Accuracy is essential, so mention your experience with maintaining records and using computerised systems. We appreciate candidates who can demonstrate their attention to detail!
Team Player with Initiative:We’re looking for someone who can work well in a team but also take the initiative when needed. Share examples of how you've balanced both in previous roles to show us you're the right fit!
How to prepare for a job interview at Lancashire Fire and Rescue
✨Know Your Stuff
Make sure you brush up on your telephone handling skills and any relevant experience you've had in a contact centre. Be ready to share specific examples of how you've dealt with the public effectively, as this will show you're the right fit for the role.
✨Show Off Your Tech Skills
Since you'll be using computerised systems, it’s crucial to demonstrate your comfort with technology. Familiarise yourself with common software used in contact centres and be prepared to discuss how you've maintained accurate records in previous roles.
✨Team Player Vibes
Even though you’ll need to work independently, being part of a team is key. Think of examples where you’ve collaborated with others, especially in high-pressure situations, and be ready to explain how you can contribute to the team at Service Headquarters.
✨Be Yourself
Don’t forget to let your personality shine through! Employers appreciate authenticity, so be honest about your experiences and how they’ve shaped your approach to customer service. This will help you connect better during the interview.
