At a Glance
- Tasks: Assist the public with inquiries and manage calls in a friendly, professional manner.
- Company: Join the Lancashire Fire and Rescue Service, dedicated to serving the community.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Temporary role for 12 months with opportunities for personal growth.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 13205 - 13415 € per year.
Location: Lancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2 3LH
Salary: Scale 3, Spinal Column Point 7‑8, £13,205.14 - £13,415.70
Working Arrangements: 18.13 hrs per week – Wednesday afternoon, all day Thursday & Friday
Closing Date: 12 noon, 25 May 2026
Job Details: The successful candidate will have experience of dealing with the public and excellent telephone handling skills ideally gained in a contact centre/call centre environment. The ability to use computerised systems and maintain records accurately is essential. You should be able to work independently and also operate as part of a team with those based at Service Headquarters and in other locations. The post is temporary for 12 months to cover maternity leave.
Key Dates: Closing date for applications is 23:59 on 25 May 2026; we reserve the right to close the advert prior to this if sufficient quality applications have been received. We anticipate interviews to take place on 03 June 2026.
Further Information: This post is subject to a Standard check with the Disclosure and Barring Service.
Diversity Matters: Diversity Matters at Lancashire Fire and Rescue Service – we want to attract the broadest range of people to work with us and the more diverse the workforce, the better able we are to serve our community. We are committed to equality of opportunity and welcome applications from all individuals regardless of gender, ethnicity, disability, sexuality, social background, religion and/or belief or age. We are a Disability Confident Employer. This post has been advertised internally and externally.
Temporary Contact Centre Advisor in Preston employer: Lancashire Fire and Rescue Service
At Lancashire Fire and Rescue Service, we pride ourselves on being an inclusive and supportive employer, dedicated to fostering a diverse workforce that reflects the community we serve. Our temporary Contact Centre Advisor role offers a unique opportunity to develop your skills in a dynamic environment, with flexible working arrangements and a commitment to employee growth. Join us at our Fulwood headquarters, where teamwork and public service are at the heart of what we do, making a meaningful impact in the lives of others.
Contact Detail:
Lancashire Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Contact Centre Advisor in Preston
✨Tip Number 1
Get to know the company! Research Lancashire Fire and Rescue Service, their values, and what they stand for. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves excellent telephone handling, consider doing mock calls with friends or family. This will help you feel more confident and prepared when it comes to showcasing your communication skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the work culture and even tips on how to ace the interview process. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Temporary Contact Centre Advisor in Preston
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight any experience you have dealing with the public, especially in a contact centre or call centre. We want to see how your skills can shine in this role!
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and get straight to the point. We appreciate applications that are easy to read and understand.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor it to the job description. Mention specific skills like telephone handling and using computerised systems that match what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us!
How to prepare for a job interview at Lancashire Fire and Rescue Service
✨Know Your Stuff
Before the interview, make sure you understand the role of a Temporary Contact Centre Advisor. Brush up on your telephone handling skills and think about examples from your past experience where you've dealt with the public effectively.
✨Showcase Your Tech Skills
Since you'll be using computerised systems, be prepared to discuss your experience with record-keeping and any relevant software. If you can, practice navigating similar systems to feel more confident during the interview.
✨Team Player Vibes
This role requires both independent work and teamwork. Think of instances where you've successfully collaborated with others or worked autonomously. Be ready to share these stories to demonstrate your versatility.
✨Embrace Diversity
The Lancashire Fire and Rescue Service values diversity, so be open about your unique background and experiences. Show how your perspective can contribute to a more inclusive workplace and better serve the community.
