At a Glance
- Tasks: Engage with the public and provide excellent telephone support in a friendly environment.
- Company: Join the Lancashire Fire and Rescue Service, dedicated to community safety.
- Benefits: Flexible part-time hours, supportive team, and valuable experience.
- Other info: Commitment to diversity and equality is essential for this role.
- Why this job: Make a difference in your community while developing your communication skills.
- Qualifications: Experience in a contact centre and proficiency in computer systems required.
The predicted salary is between 12000 - 15000 € per year.
Lancashire Fire and Rescue Service in Preston is seeking a temporary part-time member for their team. You will engage with the public and provide excellent telephone handling in a supportive environment.
The role requires:
- Experience in a contact center
- Proficiency in computer systems
- The ability to maintain accurate records
The position is part-time (18.13 hours a week) for 12 months covering maternity leave. Strong commitment to diversity and equality is essential to better serve the community.
Part-Time Contact Centre Advisor (12-Month Temp) in Preston employer: Lancashire Fire and Rescue Service
Lancashire Fire and Rescue Service is an excellent employer that values diversity and equality, providing a supportive work environment for its team members. As a part-time Contact Centre Advisor, you will have the opportunity to engage with the community while benefiting from flexible working hours and a strong commitment to employee development. Located in Preston, this role offers a meaningful way to contribute to public safety and community service.
Contact Detail:
Lancashire Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Contact Centre Advisor (12-Month Temp) in Preston
✨Tip Number 1
Make sure you know the ins and outs of the role before you apply. Research Lancashire Fire and Rescue Service, their values, and how they engage with the community. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone handling skills! Since this role is all about engaging with the public, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky calls during the interview.
✨Tip Number 3
Show off your computer skills! Brush up on any relevant software or systems you might use in a contact centre. Being able to demonstrate your proficiency will give you an edge over other candidates.
✨Tip Number 4
Don't forget to highlight your commitment to diversity and equality in your conversations. This is super important for the role, so be ready to share examples of how you've supported these values in your previous experiences.
We think you need these skills to ace Part-Time Contact Centre Advisor (12-Month Temp) in Preston
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous contact centre experience in your application. We want to see how you've handled calls and engaged with the public, so share specific examples that showcase your skills!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly!
Emphasise Your Commitment to Diversity:Since we value diversity and equality, don’t forget to mention any relevant experiences or perspectives you bring. Show us how you can contribute to a supportive environment for everyone!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us!
How to prepare for a job interview at Lancashire Fire and Rescue Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Part-Time Contact Centre Advisor. Familiarise yourself with the key skills required, such as telephone handling and record-keeping, so you can confidently discuss how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves engaging with the public, be ready to share specific examples of how you've provided excellent customer service in previous positions. Think about situations where you resolved issues or went above and beyond to help someone, as this will demonstrate your commitment to supporting the community.
✨Highlight Your Tech Savvy
Proficiency in computer systems is crucial for this job. Be prepared to talk about the software and tools you’ve used in past roles. If you have experience with contact centre systems, mention that specifically, as it shows you can hit the ground running.
✨Emphasise Diversity and Equality
Given the importance of diversity and equality in this role, think about how you can contribute to these values. Prepare to discuss any relevant experiences or training you have that demonstrate your commitment to creating an inclusive environment, which will resonate well with the interviewers.
