At a Glance
- Tasks: Engage with the public and provide excellent telephone support in a friendly environment.
- Company: Join the Lancashire Fire and Rescue Service, dedicated to community safety.
- Benefits: Flexible part-time hours, supportive team, and valuable experience.
- Other info: Commitment to diversity and equality is essential for this role.
- Why this job: Make a difference in your community while developing your communication skills.
- Qualifications: Experience in a contact centre and proficiency in computer systems required.
The predicted salary is between 12000 - 15000 € per year.
Lancashire Fire and Rescue Service in Preston is seeking a temporary part-time member for their team. You will engage with the public and provide excellent telephone handling in a supportive environment.
The role requires:
- Experience in a contact center
- Proficiency in computer systems
- The ability to maintain accurate records
The position is part-time (18.13 hours a week) for 12 months covering maternity leave. Strong commitment to diversity and equality is essential to better serve the community.
Part-Time Contact Centre Advisor (12-Month Temp) employer: Lancashire Fire and Rescue Service
Lancashire Fire and Rescue Service is an exceptional employer that prioritises community engagement and employee well-being. With a strong commitment to diversity and equality, the supportive work culture fosters personal and professional growth, making it an ideal place for those seeking meaningful employment in a vital public service role. Located in Preston, employees benefit from a collaborative environment that values their contributions while serving the community.
Contact Detail:
Lancashire Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Contact Centre Advisor (12-Month Temp)
✨Tip Number 1
Make sure you know the ins and outs of the Lancashire Fire and Rescue Service. Research their values, especially around diversity and equality, so you can show how you align with their mission during your interview.
✨Tip Number 2
Practice your telephone handling skills! Since this role is all about engaging with the public, try role-playing common scenarios with a friend to boost your confidence and refine your communication style.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the interview process and what it’s like working in the contact centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have additional resources and tips available to help you stand out from the crowd.
We think you need these skills to ace Part-Time Contact Centre Advisor (12-Month Temp)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous contact centre experience in your application. We want to see how you've handled calls and engaged with the public, so share specific examples that showcase your skills!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Emphasise Your Commitment to Diversity:Since this role is all about serving the community, let us know how you value diversity and equality. Share any experiences or insights that demonstrate your commitment to these principles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate—get your application in today!
How to prepare for a job interview at Lancashire Fire and Rescue Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Part-Time Contact Centre Advisor. Familiarise yourself with the key skills required, such as telephone handling and record-keeping, so you can confidently discuss how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves engaging with the public, be prepared to share specific examples of how you've provided excellent customer service in previous positions. Think about situations where you resolved issues or went above and beyond to help someone, as this will demonstrate your suitability for the role.
✨Highlight Your Tech Savviness
Proficiency in computer systems is crucial for this position. Brush up on any relevant software or tools you’ve used in past contact centre roles. If you have experience with specific systems mentioned in the job description, be sure to mention them during the interview.
✨Emphasise Your Commitment to Diversity and Equality
Given the importance of diversity and equality in serving the community, be ready to discuss your understanding of these values. Share any experiences that highlight your commitment to inclusivity and how you can contribute positively to the team and the community.
