At a Glance
- Tasks: Lead staffing for events, recruit talent, and ensure smooth operations at a world-class venue.
- Company: Join Lancashire Cricket, a historic club with a vibrant culture and award-winning stadium.
- Benefits: Enjoy flexible working, enhanced leave, health plans, and personal development opportunities.
- Other info: Dynamic environment with opportunities for career growth and community engagement.
- Why this job: Be part of an exciting team that creates unforgettable experiences for fans and guests.
- Qualifications: 3-5 years in workforce management, strong communication skills, and a passion for sports.
The predicted salary is between 36000 - 60000 € per year.
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Full-Time, Permanent
About Us
Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world. Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue.
The Opportunity
The Staffing and Workforce Manager is responsible for sourcing, recruiting, and scheduling casual and variable staff for hospitality and stewarding roles. This position ensures that event and venue staffing requirements are met efficiently, while maintaining compliance and delivering an excellent candidate and client experience. The role is highly seasonal, with peak demand during major events, match days, and holiday periods.
What You’ll Be Doing
- Lead workforce planning and scheduling in collaboration with key stakeholders to forecast and deliver staffing requirements for seasonal peaks, major events and hospitality operations.
- Oversee rota management and staff allocation, ensuring the right mix of skills, flexibility for last-minute changes and efficient deployment of casual and agency workers.
- Manage end-to-end recruitment and onboarding of variable staff, building and maintaining a strong seasonal talent pool to meet operational demand.
- Ensure full compliance with employment legislation and industry regulations, including right-to-work checks, licensing requirements, GDPR and accurate record keeping.
- Develop and implement engagement and retention strategies to build loyalty, improve attendance and reduce turnover within the casual workforce.
- Act as the primary liaison for staffing agencies, managing performance against KPIs, confirming bookings, auditing compliance documentation and reconciling billing.
- Monitor and report on recruitment and workforce metrics, including fill rates, time-to-hire and attendance, providing insight and recommendations to senior management.
- Take operational leadership responsibility for staff conduct, compliance risks and workforce-related issues, escalating concerns where appropriate.
- Support financial performance by managing staffing budgets, controlling third-party costs and driving efficiencies through effective rota planning without compromising service standards.
- Contribute to strategic workforce development by identifying opportunities for innovation, digital improvement and cross-department collaboration, while fostering a positive, inclusive and high-performing culture.
What You’ll Bring
- Minimum 3-5 years’ experience in workforce or HR teams preferably across sport events, stadiums, or venues.
- Strong understanding of temporary worker and right to work compliance standards.
- Proven track record in financial management and business development.
- Excellent communication and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
What We Offer
At Lancashire Cricket, we take pride in our people and are committed to creating a supportive, inclusive and rewarding workplace. Our benefits package is designed to support wellbeing, flexibility, and development at every stage of your career.
- Wellbeing & security: Enhanced pension scheme, life assurance scheme, health cash plan covering everyday healthcare costs (including optical and dental), confidential on-site counsellor.
- Work-life balance: Enhanced annual leave, increasing with length of service, annual leave purchasing scheme, flexible working arrangements, including hybrid working and TOIL (where role requirements allow).
- Family & life moments: Enhanced maternity, adoption and paternity pay, additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave.
- Development & community: One paid volunteer day each year, up to five personal development days annually, career break opportunities (subject to eligibility).
- Being part of Lancashire Cricket: Two Lancashire Cricket Club memberships, staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn, regular team events and colleague recognition awards.
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility.
Equal Opportunities
Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
Staffing and Workforce Manager in Manchester employer: Lancashire Cricket Club
At Lancashire Cricket, we pride ourselves on fostering a supportive and inclusive work environment that champions employee wellbeing and development. Located at the iconic Emirates Old Trafford in Manchester, our team enjoys a vibrant culture with unique benefits such as enhanced leave options, flexible working arrangements, and opportunities for personal growth, all while being part of a prestigious venue that hosts world-class events. Join us to be part of a dynamic team where your contributions are valued and every day brings new experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Staffing and Workforce Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Lancashire Cricket tick and think about how your skills can contribute to their mission. Tailor your responses to show you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Staffing and Workforce Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Staffing and Workforce Manager role. Highlight your experience in workforce planning, recruitment, and compliance, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about working in the sports and events sector. Share specific examples of how you've successfully managed staffing challenges in the past, and let your personality come through.
Showcase Your Achievements:Don't just list your responsibilities; showcase your achievements! Whether it's improving fill rates or reducing turnover, we want to know how you've made a positive impact in your previous roles. Numbers and metrics can really help us see your success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're keen on joining our team at Lancashire Cricket!
How to prepare for a job interview at Lancashire Cricket Club
✨Know Your Stuff
Before the interview, make sure you understand the role of a Staffing and Workforce Manager inside out. Familiarise yourself with key responsibilities like workforce planning, compliance standards, and recruitment processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in managing temporary staff and handling compliance issues. Highlight any successes you've had in improving attendance or reducing turnover, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with the Interviewers
Don’t just wait for questions to be asked; engage with your interviewers. Ask insightful questions about their current staffing challenges or how they measure success in this role. This shows that you’re proactive and genuinely interested in contributing to their team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills in a fast-paced environment. Think about how you would handle last-minute staffing changes or ensure compliance during peak events. Practising these scenarios beforehand can help you articulate your thought process clearly during the interview.
