At a Glance
- Tasks: Be the friendly face at Emirates Old Trafford, assisting visitors and managing ticketing queries.
- Company: Join the vibrant team at Lancashire Cricket Club, a hub of sports and community.
- Benefits: Enjoy a hybrid work model, competitive pay, and the chance to be part of exciting events.
- Other info: Great opportunity for career growth in the sports and events industry.
- Why this job: Make memorable experiences for fans while working in a dynamic sports environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
Lancashire Cricket Club is recruiting a Club Relations Host to be the welcoming face at Emirates Old Trafford. You will deliver a professional, friendly front-of-house service for visitors, members and supporters and assist the Ticketing team with queries to ensure smooth matchday experiences.
Based at Pavilion Reception, you will manage a wide range of enquiries in person, by phone and email, upholding outstanding service standards and helping to deliver a seamless events experience.
#J-18808-LjbffrGuest Experience Host — Front Desk & Ticketing (Hybrid) in Manchester employer: Lancashire Cricket Club
At Lancashire Cricket Club, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and professional growth. As a Front Office Supervisor at the Hilton Garden Inn in Manchester, you will enjoy competitive benefits, including enhanced annual leave and a comprehensive well-being package, all while being part of a dynamic team dedicated to delivering exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Host — Front Desk & Ticketing (Hybrid) in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Lancashire Cricket Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Lancashire Cricket Club
Don't be shy about reaching out to Lancashire Cricket Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Host — Front Desk & Ticketing (Hybrid) in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Lancashire Cricket Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Lancashire Cricket Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
