At a Glance
- Tasks: Deliver excellent service in our bar, restaurant, and event spaces while creating memorable guest experiences.
- Company: Join the Hilton Garden Inn at Emirates Old Trafford, a unique hotel in a vibrant sporting venue.
- Benefits: Enjoy flexible shifts, competitive pay, and a range of employee perks including enhanced leave and wellbeing support.
- Other info: Opportunities for personal development and team events await you!
- Why this job: Be part of an exciting team at a top venue, where no two days are the same!
- Qualifications: Experience in waiting or bar service is a plus; a friendly attitude is essential.
The predicted salary is between 12 - 15 £ per hour.
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Part-Time (30 hours per week), Permanent
About Us
Hilton Garden Inn at Emirates Old Trafford is a truly unique hotel, set within one of the UK's leading multi-purpose sporting and entertainment venues - the home of Lancashire Cricket. With 250 bedrooms, including 140 pitch facing rooms, the hotel offers guests an unforgettable experience, whether they are visiting for international cricket, a major concert, a conference, or a special event. Our restaurant and bar overlook the iconic pitch, creating a standout setting for breakfast, dinner, and drinks.
The Opportunity
As a Food & Beverage Assistant at Hilton Garden Inn Emirates Old Trafford, you will be part of a busy, guest facing team delivering excellent service across our bar, restaurant and event spaces. From welcoming guests and taking orders to serving food and drinks, supporting breakfast service, preparing areas for service and keeping spaces clean and well presented, you will help create a warm and professional experience for every guest.
What You'll Be Doing
- Welcoming guests warmly and creating a positive first impression.
- Providing excellent restaurant and bar service, including food, drinks and cocktail preparation.
- Taking orders accurately and delivering them efficiently.
- Preparing, maintaining and tidying restaurant and bar areas.
- Setting up tables before service to the required standard.
- Handling payments in line with company procedures.
- Delivering consistently high levels of customer service.
- Keeping work areas clean, safe and well presented.
- Upselling food, drinks and promotions to support departmental targets.
What You'll Bring
- The flexibility to work across a range of shift patterns, including breakfast and evening shifts.
- Full flexibility is required between 6am and 1am, including weekends.
- Experience in waiting and bar service, ideally gained within a restaurant environment.
- Previous hotel experience would be beneficial, but is not essential.
- You must be aged 18 or over, as the role will involve serving alcohol.
- A positive attitude and proactive approach, with a willingness to support the team wherever needed.
- A warm, friendly personality and the ability to make guests feel welcome and valued.
- An attentive approach to service, with pride in maintaining excellent personal presentation and grooming standards.
- A willingness to undertake training and develop your skills, including any relevant food, beverage or bar service training required for the role.
What We Offer
- Enhanced pension scheme
- Life assurance scheme
- Health Cash Plan covering everyday healthcare costs (including optical and dental)
- Confidential on site counsellor
- Enhanced annual leave, increasing with length of service
- Annual leave purchasing scheme
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow)
- Enhanced maternity, adoption and paternity pay
- Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave
- One paid volunteer day each year
- Up to five personal development days annually
- Career break opportunities (subject to eligibility)
- Two Lancashire Cricket Club memberships
- Staff discounts across on site retail, the Club shop, Caffè Nero and Hilton Garden Inn
- Regular team events and colleague recognition awards
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone's responsibility.
Equal Opportunities
Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
F&B Assistant in Manchester employer: Lancashire Cricket Club
At Lancashire Cricket Club, we pride ourselves on fostering a vibrant work culture that prioritises employee well-being and professional growth. As a Front Office Supervisor at the Hilton Garden Inn in Manchester, you will enjoy competitive benefits, including enhanced annual leave and a comprehensive well-being package, all while being part of a dynamic team dedicated to delivering exceptional guest experiences.
