At a Glance
- Tasks: Support conference and Christmas sales with admin duties, proposals, and customer service.
- Company: Join Lancashire Cricket at the iconic Emirates Old Trafford stadium.
- Benefits: Enjoy flexible working, enhanced leave, and a supportive workplace culture.
- Other info: Opportunities for personal development and community involvement.
- Why this job: Be part of a dynamic team and help create memorable events.
- Qualifications: Strong admin skills, passion for sales, and excellent communication abilities.
The predicted salary is between 30000 - 40000 € per year.
Location: Emirates Old Trafford, Manchester, M16 0PX
Salary: Competitive
Employment Type: Full Time, Permanent
About Us
Lancashire Cricket was formed in 1864 and is one of eighteen first-class counties within the domestic structure of England and Wales. Driven by our values, we are here to win, inspire play and make memories with the vision of being the best place to enjoy cricket in the world. Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue.
The Opportunity
An exciting opportunity to join our Conference & Events team, supporting the conference, events and hotel sales functions with a range of administrative duties including proposals, contracts, leads and enquiries. You will play a key role in supporting the department’s commercial success, with responsibility for responding to all incoming Christmas enquiries and helping to deliver the annual Christmas sales target.
What You’ll Be Doing
- Responding to incoming enquiries, with a particular focus on Christmas events, including preparing proposals, converting bookings, issuing contracts, managing deposits and conducting show rounds.
- Supporting the delivery of the annual Christmas revenue target through effective management of incoming bookings and enquiries.
- Maintaining accurate sales tracking, booking systems and client databases.
- Following up on new business leads and proactively re-engaging lapsed, cancelled and declined business opportunities.
- Conducting research to generate new pipeline opportunities, target industries and future networking or trade events.
- Promoting the venue’s facilities to new and existing clients through a proactive sales approach.
- Delivering outstanding customer service from initial enquiry through to successful event completion.
- Coordinating and maintaining all event paperwork, contracts and invoicing administration to ensure smooth event delivery.
- Supporting the wider Business Development and Conference & Events teams with networking events, exhibitions, open days and operational event support when required.
- Working collaboratively with internal teams to develop Christmas event concepts, review guest feedback and enhance the overall customer experience and commercial performance.
What You’ll Bring
- Excellent administration skills with strong attention to detail and the ability to prioritise workload to meet deadlines.
- A passion for sales and delivering results.
- Strong negotiation and relationship-building skills.
- Excellent verbal and written communication skills.
- A proactive and reactive approach, with the confidence to contact prospective clients, agents and venues.
- A commitment to delivering high standards of customer service.
- Flexible and adaptable approach to work.
- Ability to work well under pressure in a fast-paced environment.
- Strong IT skills, including Microsoft Word and Excel; knowledge of Delphi.fdc would be advantageous.
- Flexibility to work varied hours and days throughout the year, particularly during the cricket and concert season.
What We Offer
- Enhanced pension scheme.
- Life assurance scheme.
- Health Cash Plan covering everyday healthcare costs (including optical and dental).
- Confidential on-site counsellor.
- Enhanced annual leave, increasing with length of service.
- Annual leave purchasing scheme.
- Flexible working arrangements, including hybrid working and TOIL (where role requirements allow).
- Enhanced maternity, adoption and paternity pay.
- Additional paid leave including birthday leave, grandparent leave, pet adoption leave, and moving house leave.
- One paid volunteer day each year.
- Up to five personal development days annually.
- Career break opportunities (subject to eligibility).
- Two Lancashire Cricket Club memberships.
- Staff discounts across on-site retail, the Club shop, Caffè Nero and Hilton Garden Inn.
- Regular team events and colleague recognition awards.
Safeguarding Statement
Lancashire Cricket Club is committed to safeguarding and promoting the welfare of children, young people, and adults at risk. We expect all colleagues to share this commitment and to support a culture where safeguarding is everyone’s responsibility.
Equal Opportunities
Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. We welcome applications from all ages and backgrounds.
Conference and Christmas Sales Support in Manchester employer: Lancashire Cricket Club
At Lancashire Cricket, we pride ourselves on fostering a supportive and inclusive work environment that champions employee wellbeing and development. Located at the iconic Emirates Old Trafford in Manchester, our team enjoys a vibrant culture with unique benefits such as enhanced leave options, flexible working arrangements, and opportunities for personal growth, all while being part of a prestigious venue that hosts world-class events. Join us to be part of a dynamic team where your contributions directly impact our success and create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Conference and Christmas Sales Support in Manchester
✨Tip Number 1
Get to know the venue! Before your interview, do a bit of research on Emirates Old Trafford. Familiarise yourself with its history, events, and what makes it special. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their success.
✨Tip Number 2
Practice your sales pitch! Since this role is all about supporting sales, think about how you would promote the venue’s facilities. Prepare a short pitch that highlights what makes the venue unique and why clients should choose it for their events. This will showcase your proactive approach.
✨Tip Number 3
Network like a pro! Reach out to people in the industry or attend local events related to conferences and hospitality. Building connections can lead to valuable insights and even job leads. Plus, it shows you're serious about getting into the field!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us at Lancashire Cricket. Make sure to highlight your relevant skills and experiences that align with the role, and don’t forget to express your passion for delivering excellent customer service.
We think you need these skills to ace Conference and Christmas Sales Support in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Conference and Christmas Sales Support role. Highlight your relevant experience in sales and administration, and show us how your skills align with our values at Lancashire Cricket.
Show Off Your Communication Skills:Since excellent verbal and written communication is key for this role, don’t hold back! Use clear and engaging language in your application to demonstrate your ability to connect with clients and colleagues alike.
Be Proactive:We love a proactive approach! In your application, mention any past experiences where you took the initiative to follow up on leads or improve processes. This will show us that you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Emirates Old Trafford.
How to prepare for a job interview at Lancashire Cricket Club
✨Know Your Stuff
Before the interview, make sure you research Lancashire Cricket and its values. Understand their mission to inspire play and create memorable experiences. This will help you align your answers with what they’re looking for.
✨Show Off Your Sales Skills
Since this role is all about supporting sales, be ready to discuss your previous experience in sales or customer service. Prepare examples of how you've successfully managed enquiries or converted leads in the past.
✨Be Organised
With a focus on administration and detail, demonstrate your organisational skills during the interview. Bring a portfolio of your work or examples of how you’ve maintained accurate records and managed multiple tasks effectively.
✨Ask Smart Questions
Prepare thoughtful questions about the role and the team. Inquire about the challenges they face during the Christmas season or how they measure success in the Conference & Events team. This shows your genuine interest and proactive approach.
