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For Companies At a Glance
- Tasks: Join our team to support public transport services and assist with bus pass production.
- Company: Lancashire is a vibrant, fast-growing area known for its rich heritage and advanced manufacturing.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact in your community.
- Why this job: Be part of a dynamic team that connects innovation with public service and enhances local transport.
- Qualifications: Strong communication skills and advanced IT proficiency are essential; no prior experience required.
- Other info: Contact Ian or Jill for more info and to discuss this exciting opportunity!
The predicted salary is between 25000 - 26000 £ per year.
Description
Salary: £25,185 – £25,989 per annum | Type: Permanent, Full Time, 37 hours per week | Group: Public and Integrated Transport Group | Location: County Hall, Preston
About Lancashire
Lancashire is a vibrant and striking place to live and work, and it’s one of the fastest growing locations in the UK. As the fourth largest local authority and the largest in the North, we serve 1.2 million residents. We are a leader in advanced manufacturing and have the 9th largest manufacturing sector globally. The region links industry and innovation with a rich heritage and outstanding natural beauty.
Role Overview
We are seeking an exceptional team member to join our Public Transport team as a Technical Support Officer.
Team and Responsibilities
The Public Transport Team is part of the Public and Integrated Transport service. Core activities include contracted bus services, public transport development, interchanges and bus stations, concessionary travel, school transport, and rail developments. The team collaborates with internal and external partners.
Key Duties
- Assist in producing bus passes for schools and concessionary passes.
- Maintain database and financial records for invoicing and debt recovery.
- Maintain, update, and extract information from systems and databases with limited supervision.
- Provide accurate advice and guidance to the public and service users, requiring excellent communication skills.
- Utilize advanced IT skills involving various software packages.
- Support the School Transport and NoWcard teams with technical services using practical and procedural knowledge.
Additional Information
Further details and the application criteria are available in the attached person specification sheet. For informal discussions or more information, contact Ian Barratt at 01772 531267 or Jill McGrath at 01772.
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Technical Support Officer | Preston | Full Time employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Officer | Preston | Full Time
✨Tip Number 1
Familiarise yourself with the public transport systems in Lancashire. Understanding the local bus services, school transport, and concessionary travel will give you an edge during interviews, as you'll be able to demonstrate your knowledge of the role's context.
✨Tip Number 2
Brush up on your IT skills, especially with software packages relevant to database management and financial record-keeping. Being able to showcase your technical proficiency can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging in conversations about public transport issues. This will help you articulate your thoughts clearly and confidently, which is crucial for providing advice and guidance to the public.
✨Tip Number 4
Network with current or former employees of the Public Transport team. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Technical Support Officer | Preston | Full Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Technical Support Officer position. Tailor your application to highlight how your skills and experiences align with these key duties.
Highlight Relevant Skills: Emphasise your advanced IT skills and any experience you have with database management, invoicing, or providing customer service. Use specific examples to demonstrate your capabilities in these areas.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about working in public transport and how you can contribute to the team. Make sure to address any specific points mentioned in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Lancashire County Council
✨Know Your Role
Make sure you thoroughly understand the responsibilities of a Technical Support Officer. Familiarise yourself with the core activities of the Public Transport Team, such as bus services and concessionary travel, so you can discuss how your skills align with these tasks.
✨Showcase Your IT Skills
Since the role requires advanced IT skills, be prepared to discuss your experience with various software packages. Consider bringing examples of how you've used technology to solve problems or improve processes in previous roles.
✨Communication is Key
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully communicated complex information to different audiences.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture and team dynamics are a good fit for you.