At a Glance
- Tasks: Support young people and families through advice via phone, text, email, and webchat.
- Company: Join the Talkzone Team at Lancashire County Council, making a difference every day.
- Benefits: Competitive salary, flexible part-time hours, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be a vital support for young people, changing lives with every conversation.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28142 - 32061 £ per year.
Salary £28,142 - £32,061 per annum (Pro Rata). Permanent, Part‑time, 29.6 hours per week.
About the Role
Are you passionate about supporting young people and families? Do you have the skills to connect, listen, and guide—often when it matters most? Join our Talkzone Team, where every conversation can change a life. Talkzone is a dynamic, confidential advice service supporting young people aged 11–25, and parents and carers. The service runs 365 days a year (2 pm–10 pm) via phone, text, email, and webchat. Shift pattern: rolling rota of 5 days on, 5 days off, evenings 2 pm–10 pm, 7 days a week all year round.
Responsibilities
- Provide advice, guidance and support via phone, text, email and online chat
- Build instant rapport with young people and families, often in challenging situations
- Signpost to the appropriate services to meet individual needs
- Respond appropriately to safeguarding concerns and sensitive issues
- Record interactions and maintain accurate case information
- Conduct follow‑up calls and collect user feedback
- Support social media engagement and maintain up‑to‑date service information
- Work independently and collaboratively to deliver high‑quality outcomes
Qualifications
- Excellent communicator with strong listening skills
- Ability to think quickly and respond effectively under pressure
- Skilled in problem‑solving and critical thinking
- Comfortable working both independently and as part of a team
- Passion for improving outcomes for children, young people and families
- Experience or ability to work directly with young people or families
- Ability to build rapport without face‑to‑face contact
Benefits and Legal
In return Lancashire County Council offers a range of benefits. This position is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). Successful applicants will be required to apply for a DBS disclosure.
Talkzone Worker| Permanent| Part-Time - 29.6hrs employer: Lancashire County Council
Join Lancashire County Council as a Talkzone Worker and be part of a supportive and dynamic team dedicated to making a difference in the lives of young people and families. With a strong commitment to employee growth, we offer flexible working hours, a rolling rota for work-life balance, and a culture that values collaboration and innovation. Our location provides a unique opportunity to engage with the community while enjoying comprehensive benefits and a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Talkzone Worker| Permanent| Part-Time - 29.6hrs
✨Tip Number 1
Get to know the Talkzone service inside out! Familiarise yourself with the types of support we offer and the challenges young people face. This will help you connect better during interviews and show your genuine passion for making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves connecting with young people and families, try role-playing different scenarios with friends or family. This will boost your confidence and help you think on your feet when it matters most.
✨Tip Number 3
Network like a pro! Reach out to current or former Talkzone workers on LinkedIn or social media. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows your commitment to joining our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and resources to help you prepare for the role. Let’s get you on board!
We think you need these skills to ace Talkzone Worker| Permanent| Part-Time - 29.6hrs
Some tips for your application 🫡
Show Your Passion:Make sure to highlight your passion for supporting young people and families in your application. We want to see that you genuinely care about making a difference in their lives!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Talkzone role. We love seeing how you connect with our mission.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Lancashire County Council
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with Talkzone's mission and the specific needs of young people and families. This will help you demonstrate your passion and knowledge during the conversation.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, prepare examples that highlight your listening and problem-solving abilities. Think of situations where you’ve successfully connected with someone in a challenging scenario—this will show you can handle the pressure.
✨Be Ready for Scenarios
Expect to be asked about how you would handle sensitive issues or safeguarding concerns. Prepare some hypothetical scenarios and think through your responses. This will show that you can think critically and respond effectively when it matters most.
✨Engage with the Team Spirit
Talkzone values teamwork, so be ready to discuss how you work independently and collaboratively. Share experiences where you’ve contributed to a team’s success or supported colleagues, as this will highlight your ability to fit into their dynamic environment.
