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- Tasks: Engage with the public, ensuring safety and excellent customer service at the bus station.
- Company: Join Lancashire County Council, dedicated to providing safe and welcoming transport services.
- Benefits: Enjoy a competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be the face of safety and service, making a real impact in your community.
- Qualifications: No specific qualifications required; just a passion for helping others and teamwork.
- Other info: Full-time role with opportunities for personal development and training.
The predicted salary is between 21150 - 22700 £ per year.
| Salary £25,183 – £27,269 Per annum | Permanent | Full Time 37 hours | Nelson Pendle |
International Sponsorship– this role isnotopento international sponsorship
To work as part of a team at Nelson Interchange providing a customer service and security role, engaging with all members of the public, tenants, operators and other stakeholders. To be the first point of contact for all visitors and users of the Interchange. To ensure that Lancashire\’s bus stations provide a safe and welcome environment at all times.
- Responsible to the Bus Stations and Interchanges Manager.
- To provide a high standard of customer care to customers, tenants, operators, contractors and stakeholders.
- Provide a visible presence at the Information Desk, concourse or across the site addressing enquiries, interacting with the public, dealing with complaints and managing conflict situations.
- Keeping a comprehensive record of incidents and events that occur including reporting incidents to other relevant authorities where appropriate.
- To ensure the security of the bus station at all times through regular site wide patrols dealing with incidents appropriately.
- To ensure the bus station is opened and locked down in a safe, secure and timely manner.
- To assist management in property related matters, including health and safety aspects, ensuring the building is maintained on a regular basis and that defects are reported, recorded and attended to correctly.
- To ensure that all bus station policies and procedures are followed at all times and to contribute to their development.
- Liaise with bus operators and drivers to ensure correct and safe procedures are followed.
- Some cleaning duties including keeping the site clean and tidy.
- Monitoring of CCTV including saving and providing footage to relevant bodies as appropriate
- To liaise with emergency services when required, providing reports as necessary.
- Participation in team meetings when required.
- To assist in self-development by attending appropriate training courses and undertaking e-learning modules.
- To provide First Aid when required.
If you\’re already a Lancashire County Council employee you must apply via the internal vacancies option on Oracle Fusion. You can do this by logging into Oracle Fusion and then going to Me – Current Jobs.
Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
Job Description and Person Specification
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Security and Customer Service Officer | Transport Services | Nelson | Full time employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Customer Service Officer | Transport Services | Nelson | Full time
✨Tip Number 1
Familiarise yourself with the specific duties of a Security and Customer Service Officer. Understanding the role's responsibilities, such as managing conflict situations and providing first aid, will help you demonstrate your suitability during interviews.
✨Tip Number 2
Engage with current employees or professionals in similar roles to gain insights into their day-to-day experiences. This can provide you with valuable information that you can use to tailor your approach and show your genuine interest in the position.
✨Tip Number 3
Highlight any relevant experience in customer service or security roles during networking opportunities. Building connections within the industry can lead to referrals or insider tips about the application process.
✨Tip Number 4
Prepare for potential interview questions by practising responses related to conflict resolution and customer care. Being able to articulate your problem-solving skills will set you apart from other candidates.
We think you need these skills to ace Security and Customer Service Officer | Transport Services | Nelson | Full time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight the skills and experiences that align with the role of a Security and Customer Service Officer.
Craft a Tailored CV: Ensure your CV is tailored to the position. Emphasise relevant experience in customer service, security, and any specific training or certifications you have that relate to the job.
Write a Strong Supporting Statement: This is crucial! Clearly demonstrate how your skills and experiences meet the criteria outlined in the job description. Use specific examples to showcase your ability to handle customer interactions, manage conflict, and ensure safety.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Lancashire County Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Security and Customer Service Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing conflict situations and ensuring safety at the bus station.
✨Demonstrate Excellent Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight how you handled complaints or difficult situations, as this role requires a high standard of customer care.
✨Showcase Your Teamwork Abilities
Since this position involves working as part of a team, be ready to discuss your experience collaborating with others. Share specific instances where you contributed to a team goal or supported colleagues in challenging situations.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios you could face on the job, such as dealing with an emergency or managing a conflict. Practising your responses will help you feel more confident during the interview.