At a Glance
- Tasks: Register and conduct ceremonies, ensuring vital records are accurate and customer service is top-notch.
- Company: Join the supportive team at Lancashire County Council, dedicated to excellent public service.
- Benefits: Enjoy a competitive salary, generous leave, and access to staff discounts.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a meaningful impact in your community while developing your skills and career.
- Qualifications: Strong customer service skills and digital proficiency are essential.
The predicted salary is between 25989 - 28142 £ per year.
Salary £25,989 - £28,142 Per Annum Pro Rata | 520 Annualised Hours | Permanent - Part Time | Registration Service | Preston, Lancashire
This role is not open to international sponsorship.
Join Our Team as a Registration Officer at Lancashire County Council! Are you passionate about providing excellent customer service and ensuring vital records are accurate? If so, we invite you to join our Registration Service team at Lancashire County Council as a Registration Officer!
Details about the Registration Service can be found here: Births, marriages, civil partnerships and deaths - Lancashire County Council.
What you'll be doing:
- Working on our busy ceremony programme, registering or conducting statutory ceremonies at our registration offices or at external approved venues or sometimes in religious buildings; all premises you attend will be within the boundary of Lancashire County Council.
Our ideal applicant will:
- Have excellent customer service skills, putting the customer at the heart of every conversation.
- Be organised and have good time management when completing tasks.
- Possess strong digital skills to create and maintain accurate records promptly.
- Be a confident communicator, able to deal with a wide range of customers; you will be able to remain personable whilst asking technical questions and operating within a stringent legal framework.
Full training on our processes will be provided to equip you with the necessary knowledge.
Job Description And Person Specification:
Annualised hours: These roles are annualised contracts, meaning you will work your hours over the year, for example 416 or 520 etc., but the hours you work each week will vary depending on demand. The annual salary will be pro-rata. Work patterns are agreed in advance in accordance with the needs of the service but caveat that there may be occasions when the officer is required to work outside of this pattern. You will be asked to provide your availability 2 months in advance so that the rota of our ceremony programme can be put together, and you can see when you will be working.
Why join us?
By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted. In return for your passion and expertise, we offer a generous benefits package, including:
- A competitive salary and Local Government Pension Scheme with generous employer contributions.
- A great holiday entitlement of 26 days annual leave (pro rata), increasing with length of service.
- You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and the option to apply to buy additional leave each year (applications considered on a case‑by‑case basis).
- Access to our staff discount scheme in partnership with Vivup, allowing you to save on everything from weekly food shops to white goods and cars.
- Fantastic development and career opportunities.
How to apply:
All applications for this position must be submitted online through the Lancashire County Council website. Before submitting your application, please make sure you have given good examples of how you meet the criteria detailed on the job description and person specification. If you would like an informal discussion or any further information, please contact Lauren Cooper on 01772 536893.
You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
Registration Officer-Ceremonies | Part Time | Registration Service | Preston, Lancashire employer: Lancashire County Council
At Lancashire County Council, we pride ourselves on being an excellent employer that values your contributions and supports your professional growth. With a competitive salary, generous holiday entitlement, and access to a robust Local Government Pension Scheme, we ensure our employees are well taken care of. Our inclusive work culture fosters personal development through training and mentoring, making it an ideal place for those seeking meaningful and rewarding employment in the heart of Preston.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer-Ceremonies | Part Time | Registration Service | Preston, Lancashire
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lancashire County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lancashire County Council and let us see your personality shine through!
We think you need these skills to ace Registration Officer-Ceremonies | Part Time | Registration Service | Preston, Lancashire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lancashire County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Lancashire County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lancashire County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lancashire County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lancashire County Council will surely appreciate.
