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- Tasks: Lead a dynamic team providing top-notch digital support and incident management.
- Company: Local government authority in Preston with a commitment to excellence.
- Benefits: Competitive salary, generous leave, and opportunities for professional growth.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Proven ICT support experience and strong leadership abilities required.
- Other info: Join a supportive environment focused on service excellence and compliance.
The predicted salary is between 36000 - 60000 £ per year.
A local government authority in Preston is looking for an ICT Support Centre Team Leader to manage a high-performing team providing digital support. The role requires significant ICT support experience and strong leadership skills. You will oversee daily operations, ensuring excellence in service delivery and compliance with standards.
This opportunity offers a competitive salary, generous leave, and professional development opportunities. The candidate should be a calm, customer-focused communicator and possess ITIL knowledge.
ICT Service Centre Lead - User Support & Incident Mgmt in Preston employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Service Centre Lead - User Support & Incident Mgmt in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the ICT field, especially those who work in local government. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to ICT support and leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your ITIL knowledge during interviews! Be ready to discuss how you've applied ITIL principles in past roles. This will demonstrate your expertise and commitment to service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace ICT Service Centre Lead - User Support & Incident Mgmt in Preston
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your significant ICT support experience in your application. We want to see how your background aligns with the role of ICT Service Centre Lead, so don’t hold back on showcasing your skills!
Leadership is Key: Since this role involves managing a high-performing team, we’re looking for strong leadership skills. Share examples of how you've led teams in the past and the impact you made. It’ll help us see you in action!
Customer Focus Matters: Being a calm, customer-focused communicator is essential for this position. In your application, give us a glimpse of how you’ve handled customer interactions and resolved issues effectively. We love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Lancashire County Council
✨Know Your ICT Stuff
Make sure you brush up on your ICT support knowledge, especially around incident management and service delivery. Familiarise yourself with ITIL principles, as they’ll likely ask how you’ve applied these in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you’ve successfully managed a team or resolved conflicts. Be ready to discuss how you motivate and develop your team members.
✨Customer Focus is Key
Since the role requires a calm, customer-focused communicator, think of scenarios where you’ve gone above and beyond for a customer. Be prepared to explain how you handle difficult situations while maintaining excellent service.
✨Research the Local Authority
Get to know the local government authority in Preston. Understand their values, recent projects, and challenges they face in ICT. This will help you tailor your answers and show genuine interest in the role and organisation.
