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- Tasks: Investigate and resolve highways complaints while drafting responses and managing stakeholder relationships.
- Company: Local government council in Preston with a focus on community service.
- Benefits: Competitive salary and benefits in a dynamic work environment.
- Why this job: Make a difference in your community by resolving important issues.
- Qualifications: Strong written communication skills and experience in complaints resolution.
- Other info: Join a supportive team in a role that offers growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A local government council in Preston is seeking a Complaints Enquiries Officer to investigate and resolve Highways corporate complaints. The role involves drafting responses, managing relationships with stakeholders, and ensuring compliance with necessary codes.
Candidates should possess strong written communication skills and experience in complaints resolution. The position offers competitive salary and benefits within a dynamic and demanding environment.
Highways Complaints & Enquiries Specialist in Preston employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways Complaints & Enquiries Specialist in Preston
✨Tip Number 1
Network like a pro! Reach out to people in the local government sector or those already working in complaints resolution. A friendly chat can open doors and give us insights into the role that you won't find in the job description.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of highways regulations and complaint handling processes. We want to show that we’re not just interested in the role, but that we’re ready to tackle any challenges that come our way.
✨Tip Number 3
Practice your responses to common interview questions, especially around stakeholder management and written communication. We need to demonstrate our skills clearly and confidently, so let’s get those answers polished!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and offer support along the way.
We think you need these skills to ace Highways Complaints & Enquiries Specialist in Preston
Some tips for your application 🫡
Show Off Your Writing Skills: Since the role requires strong written communication skills, make sure your application showcases your ability to write clearly and concisely. Use professional language but keep it friendly – we want to see your personality shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your experience in complaints resolution and stakeholder management. We love seeing how you can relate your past experiences to the role.
Be Specific About Your Experience: When discussing your previous roles, be specific about your achievements in handling complaints and enquiries. Use examples that demonstrate your problem-solving skills and how you’ve successfully resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lancashire County Council
✨Know Your Highways
Familiarise yourself with the local highways and any recent issues that have arisen in Preston. This will show your potential employer that you’re proactive and genuinely interested in the role.
✨Master Your Written Communication
Since strong written communication skills are crucial for this position, practice drafting clear and concise responses to hypothetical complaints. This will help you demonstrate your ability to communicate effectively during the interview.
✨Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with stakeholders in the past. Think about specific situations where you resolved conflicts or improved communication, as this will highlight your relevant experience.
✨Understand Compliance Codes
Brush up on the necessary compliance codes related to highways and complaints resolution. Being able to discuss these codes confidently will show that you’re knowledgeable and ready to ensure adherence in your new role.
