At a Glance
- Tasks: Lead the optimisation of a web-based Property Asset Management System for operational efficiency.
- Company: Join Lancashire County Council, a supportive and community-focused organisation.
- Benefits: Enjoy 26 days annual leave, a generous pension scheme, and professional development opportunities.
- Other info: Dynamic role with opportunities for career growth and travel across the County.
- Why this job: Make a real impact in facilities management while developing your technical skills.
- Qualifications: Experience with CAFM systems and strong communication skills are essential.
The predicted salary is between 32061 - 36363 £ per year.
£32,061 - £36,363 per annum | Permanent, Full Time | 37 hours per week | Preston
We are currently looking to hire a FM Systems Support Officer to optimise utilisation of the operational compliance functionality of the Council's chosen web-based Property Asset Management System (PAMS) by the Facilities Management operations and maintenance teams, ensuring that the system supports operational efficiency, data quality, continuous compliance, and audit readiness. This will include responsibility for ensuring that asset, maintenance and compliance activity data is accurately and consistently recorded for the purpose of achieving continuous and auditable compliance in relation to statutory, contractual and corporate obligations.
The post holder will also lead a small team of Facilities Coordinators and oversee the provision of a reactive maintenance helpdesk for our County Hall site and a portfolio of other properties for which the FM service provides a reactive building maintenance function. The role will be based at our County Hall office in Preston. However, some travel across the County will also be required from time to time in connection with data collection activity and the implementation of system related processes.
Key Responsibilities:
- Leading on technical system setup to accommodate a fully digitised approach to operations, compliance and maintenance activity planning, monitoring and record keeping.
- Providing specialist technical system advice to Senior Facilities Managers, Facilities Operations Managers, and Maintenance Managers.
- Leading on the identification of required technical system developments and improvements to deliver the digital systems related objectives of the Facilities Management Service.
- Creating technical process documentation and guidance as required to achieve a consistent operational approach to systems process implementation across the FM service.
- Setting up asset data and inspection structures within the property system.
- Leading on the development and delivery of KPI and Management by Exception Reporting to drive continuous improvement and continuous compliance.
- Producing and presenting KPI and MBE Reports to senior management.
- Providing monthly reports on premises compliance across the portfolio.
What We’re Looking For:
- Relevant technical qualification or demonstrable significant experience in the operational management of CAFM or other Property Management software.
- Substantial hands-on experience with the Civic Property Management system or other Computer Aided Management Systems within a facilities, assets, or estates management related field.
- Experience of producing and implementing quality processes and procedures.
- Effective communication and reporting skills, both written and verbal, with the ability to influence and negotiate with stakeholders.
- The confidence to challenge poor data, drive adoption and influence senior operational stakeholders.
- Strong technical knowledge of asset data management, compliance reporting, and KPI reporting.
- High degree of IT competency including advanced proficiency in the use of Microsoft applications (Excel / Word / PowerPoint / Power Automate / Power BI / SharePoint).
In addition to a competitive salary, employment with Lancashire County Council affords a range of other great benefits, including:
- 26 days annual leave, rising to 32 days after five years' continuous service, plus eight bank holidays and two additional days leave during the Christmas and New Year period.
- Ability to buy up to 20 days additional leave per year – dependant on your job role and business need.
- Local Government Pension Scheme with generous employer contribution of 16.3%, death in service payments, life assurance and dependents pensions.
- Learning and development opportunities, including access to apprenticeship scheme funded training.
If you would like to learn more about this exciting opportunity, please contact David Harrison (Principal Facilities Manager) on 01772 535157 for an informal chat.
We reserve the right to close the vacancy before the closing date if we receive sufficient applications. Closing date: 15 June 2026
FM Systems Support Officer in Preston employer: Lancashire County Council
Lancashire County Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 26 days of annual leave, a robust pension scheme, and access to continuous learning opportunities, employees are empowered to thrive in their roles. The position of FM Systems Support Officer, based in the vibrant County Hall office in Preston, not only allows for meaningful contributions to operational efficiency but also fosters collaboration within a dedicated team committed to excellence in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land FM Systems Support Officer in Preston
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you fit in and contribute to their goals. This will help us stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want to sound confident and knowledgeable without sounding rehearsed. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of your interview. This shows our interest in the role and helps us assess if it's the right fit for us. Ask about team dynamics, challenges they face, or future projects related to the FM Systems Support Officer position.
✨Tip Number 4
Follow up with a thank-you email after your interview. It’s a great way to express our appreciation for the opportunity and reiterate our enthusiasm for the role. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace FM Systems Support Officer in Preston
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. We want to see how your qualifications and experience match what they're looking for, so make notes on key points that resonate with your background.
Tailor Your CV and Supporting Statement:Don’t just send a generic CV! We recommend customising your CV and supporting statement to highlight relevant skills and experiences that align with the FM Systems Support Officer role. Show us why you're the perfect fit!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for the hiring team to see your strengths. We love a well-structured application that’s easy to read!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Lancashire County Council
✨Know Your Systems
Make sure you have a solid understanding of the Property Asset Management System (PAMS) and any other relevant software. Brush up on your knowledge of CAFM systems, as well as how to optimise operational compliance functionality. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Demonstrate Your Leadership Skills
Since this role involves leading a small team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or project, especially in facilities management or related fields. Highlight how you’ve influenced stakeholders and driven improvements.
✨Prepare for Technical Questions
Expect questions about technical processes and compliance reporting. Be ready to explain how you would set up asset data and inspection structures, and how you approach creating KPI and Management by Exception Reports. Practising these scenarios can help you articulate your thought process clearly.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to demonstrate your written and verbal skills by discussing past experiences where you had to influence or negotiate with stakeholders. You might even want to bring along a sample report or presentation to showcase your ability to convey complex information simply.
