At a Glance
- Tasks: Register and conduct ceremonies, ensuring a smooth experience for customers.
- Company: Join Lancashire County Council, a supportive and community-focused organisation.
- Benefits: Competitive salary, generous leave, pension scheme, and staff discounts.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Shape your career while making memorable moments for others.
- Qualifications: Excellent customer service, strong digital skills, and good time management.
The predicted salary is between 25989 - 28142 £ per year.
Join our team as a Registration Officer at Lancashire County Council!
What you will be doing: You will be working on our busy ceremony programme, registering or conducting statutory ceremonies at our registration offices or at our external approved venues or sometimes in religious buildings; all premises you attend will be within the boundary of Lancashire County Council.
Our ideal applicant will:
- Have excellent customer service skills, putting the customer at the heart of every conversation.
- Be organised and have good time management when completing tasks.
- Possess strong digital skills to create and maintain accurate records promptly.
- Be a confident communicator, able to deal with a wide range of customers; you will be able to remain personable whilst asking technical questions and operating within a stringent legal framework.
Full training on our processes will be provided to equip you with the necessary knowledge.
Annualised hours: These roles are annualised contracts, meaning you will work your hours over the year, for example 416 or 520 etc., but the hours you work each week will vary depending on demand. The annual salary will be pro-rata. Work patterns are agreed in advance in accordance with the needs of the service but caveat that there may be occasions when the officer is required to work outside of this pattern. You will be asked to provide your availability 2 months in advance so that the rota of our ceremony programme can be put together and you can see when you will be working.
Why join us? By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted.
In return for your passion and expertise, we offer a generous benefits package, including:
- A competitive salary and Local Government Pension Scheme with generous employer contributions.
- A great holiday entitlement of 26 days annual leave (pro rata), increasing with length of service.
- You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and the option to apply to buy additional leave each year (applications considered on a case-by-case basis).
- Access to our staff discount scheme in partnership with Vivup, allowing you to save on everything from weekly food shops to white goods and cars.
- Fantastic development and career opportunities.
We reserve the right to close a vacancy early, before the closing date, if we receive sufficient applications.
How to apply: All applications for this position should be submitted online through the Lancashire County Council website. Before submitting your application, please make sure you have given good examples of how you meet the criteria detailed on the job description and person specification. If you would like an informal discussion or any further information, please contact Jill Smith on 01772 536887.
Registration Officer - Ceremonies | Ormskirk employer: Lancashire County Council
Join Lancashire County Council as a Registration Officer and experience a fulfilling career in a supportive environment that prioritises employee growth and development. With a competitive salary, generous benefits including a robust pension scheme, and a commitment to work-life balance through flexible hours, you will be part of a team that values excellent customer service and community engagement. Our culture fosters personal and professional advancement, making it an ideal place for those seeking meaningful employment in Ormskirk.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer - Ceremonies | Ormskirk
✨Tip Number 1
Get to know the role inside out! Watch the informational video and understand what being a Registration Officer involves. This will help you speak confidently about how your skills match the job when you get that interview.
✨Tip Number 2
Practice your customer service skills! Since this role is all about putting customers first, think of scenarios where you’ve gone above and beyond for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you manage your time effectively, especially in busy situations. This will demonstrate that you can handle the varied hours and demands of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Lancashire County Council and ready to take the next step in your career.
We think you need these skills to ace Registration Officer - Ceremonies | Ormskirk
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you put the customer at the heart of every conversation, so share specific examples that demonstrate your skills!
Be Organised and Timely:Since this role requires good time management, mention any experiences where you've successfully managed multiple tasks or deadlines. We love seeing how organised you are, so don’t hold back!
Demonstrate Your Digital Skills:We’re looking for someone with strong digital skills, so be sure to include any relevant tech experience. Whether it’s maintaining records or using software, let us know how you’ve used these skills in the past.
Apply Through Our Website:Remember, the best way to apply is through the Lancashire County Council website. Take your time to tailor your application to the job description and person specification – we want to see the real you!
How to prepare for a job interview at Lancashire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Registration Officer. Familiarise yourself with the ceremony programme and the types of statutory ceremonies you'll be involved in. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've put customers first. Think about how you handled difficult situations or went the extra mile to ensure customer satisfaction. This will demonstrate your ability to connect with a wide range of people.
✨Demonstrate Organisational Skills
As a Registration Officer, you'll need to manage your time effectively. Be ready to discuss how you prioritise tasks and stay organised, especially when working under pressure. You might even want to share specific tools or methods you use to keep track of your workload.
✨Practice Confident Communication
You'll be dealing with various customers, so it's important to communicate clearly and confidently. Consider doing mock interviews with a friend or family member to practice articulating your thoughts. Focus on being personable while also conveying any technical information required for the role.
