At a Glance
- Tasks: Help register vital life events like births and marriages while providing excellent customer service.
- Company: Join the supportive team at Lancashire County Council.
- Benefits: Enjoy a competitive salary, generous holiday entitlement, and a great pension scheme.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Customer-focused with strong people skills and digital resource confidence.
The predicted salary is between 25989 - 28142 £ per year.
Salary £25,989 - £28,142 Per Annum Pro Rata | 520 Hours Annualised | Part Time | Lancaster Registration Office | Lancaster City, Lancashire
Join our team as a Registration Officer at Lancashire County Council! Are you passionate about providing excellent customer service and ensuring vital records are accurate? If so, we invite you to join our Registration Service team at Lancashire County Council as a Registration Officer!
Our service: The Registration Service creates accurate and timely records of all Births, Still-Births, Deaths, Marriages and Civil Partnerships and makes provision for couples to give notice of their intention to marry or to form a Civil Partnership.
Your new role: We are looking for someone who is customer focused, confident using digital resources and committed to effective team working. You will have excellent people skills, and the ability to work accurately, following work procedures and without close supervision.
What you'll be doing:
- Undertaking duties attached to the registration of Births, Deaths and Still births
- Attest routine notices of marriage and civil partnerships
- Support the delivery of a high-quality Registration Service
- Work as a member of the Registration team
Annualised hours: These roles are annualised contracts, meaning you will work your hours over the year, for example 416 or 520 etc., but the hours you work each week will vary depending on demand. The annual salary will be pro-rata. Work patterns are agreed in advance in accordance with the needs of the service but there may be occasions when the officer is required to work outside of this pattern. You will be asked to provide your availability 2 months in advance so that the rota of our ceremony programme can be put together, and you can see when you will be working.
Why join us? By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted. In return for your passion and expertise, we offer a generous benefits package, including:
- A competitive salary and Local Government Pension Scheme with generous employer contributions.
- A great holiday entitlement of 26 days annual leave (pro rata), increasing with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and the option to apply to buy additional leave each year (applications considered on a case-by-case basis).
- Access to our staff discount scheme in partnership with Vivup, allowing you to save on everything from weekly food shops to white goods and cars.
- Fantastic development and career opportunities.
How to apply: All applications must be submitted online on the Lancashire County Council Website. Before submitting your application, please make sure you have given good examples of how you meet the criteria detailed on the job description and person specification. Details about the registration service can be found here - Births, marriages, civil partnerships and deaths - Lancashire County Council. If you would like an informal discussion or any further information, please contact Claire Hallett on 01254 220641. In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website. We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
Registration Officer | Part Time | Lancaster Registration Office | Lancaster City, Lancashire in Morecambe employer: Lancashire County Council
Join Lancashire County Council as a Registration Officer and be part of a dedicated team that values excellent customer service and accuracy in vital record-keeping. With a competitive salary, generous holiday entitlement, and opportunities for personal and professional development, you will find a supportive work culture that encourages growth and flexibility. Located in the vibrant city of Lancaster, this role offers a unique chance to make a meaningful impact in your community while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer | Part Time | Lancaster Registration Office | Lancaster City, Lancashire in Morecambe
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lancashire County Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lancashire County Council and let us see your personality shine through!
We think you need these skills to ace Registration Officer | Part Time | Lancaster Registration Office | Lancaster City, Lancashire in Morecambe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lancashire County Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Lancashire County Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lancashire County Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lancashire County Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lancashire County Council will surely appreciate.
