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- Tasks: Register and conduct ceremonies, ensuring a smooth experience for all attendees.
- Company: Join the supportive team at Lancashire County Council.
- Benefits: Enjoy a competitive salary, generous leave, and a great pension scheme.
- Why this job: Make a meaningful impact in your community while developing your career.
- Qualifications: Strong customer service skills and digital proficiency are essential.
- Other info: Flexible working hours with excellent training and development opportunities.
The predicted salary is between 25183 - 27269 £ per year.
Overview
Registration Officer – Ceremonies at Lancaster Registration Office.
Salary: £25,183 - £27,269 per annum pro rata • 520 annualised hours • Permanent
International Sponsorship: This role is not open to international sponsorship.
What You’ll Be Doing:
- Working on our busy ceremony programme, registering or conducting statutory ceremonies at our registration offices or at our external approved venues, or sometimes in religious buildings. All premises you attend will be within the boundary of Lancashire County Council.
Our Ideal Applicant Will:
- Have excellent customer service skills, putting the customer at the heart of every conversation.
- Be organised and have good time management when completing tasks.
- Possess strong digital skills to create and maintain accurate records promptly.
- Be a confident communicator, able to deal with a wide range of customers; you will be able to remain personable whilst asking technical questions and operating within a stringent legal framework.
Full training on our processes will be provided to equip you with the necessary knowledge.
These roles are annualised contracts, meaning you will work your hours over the year (e.g., 416 or 520), but the hours you work each week will vary depending on demand. The annual salary will be pro-rata. Work patterns are agreed in advance in accordance with the needs of the service, but there may be occasions when you are required to work outside of this pattern. You will be asked to provide your availability 2 months in advance so that the rota of our ceremony programme can be put together, and you can see when you will be working.
Why Join Us?
By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you’ve always wanted.
Benefits:
- A competitive salary and Local Government Pension Scheme with generous employer contributions.
- A great holiday entitlement of 26 days annual leave (pro rata), increasing with length of service.
- You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and the option to apply to buy additional leave each year (applications considered on a case-by-case basis).
- Access to our staff discount scheme in partnership with Vivup, allowing you to save on everything from weekly food shops to white goods and cars.
- Fantastic development and career opportunities.
How To Apply:
If you would like an informal discussion or any further information, please contact Claire Hallett on 01254 220641. Before submitting your application, please make sure you have given good examples of how you meet the criteria detailed on the job description and person specification. Details about the registration service can be found here: Births, marriages, civil partnerships and deaths - Lancashire County Council.
We reserve the right to close a vacancy early and before the closing date if we receive sufficient applications.
Registration Officer - Ceremonies | Permanent | Lancaster Registration Office in Morecambe employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Officer - Ceremonies | Permanent | Lancaster Registration Office in Morecambe
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Registration Officer and think about how your skills match up. This will help you shine in interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your customer service skills! Since this role is all about putting customers first, try role-playing scenarios with friends or family. This will help you feel more confident when dealing with a variety of customers during the interview.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past where you've successfully managed your time or organised events. Being able to demonstrate this will make you stand out as a candidate who can handle the demands of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and keen on joining our team at Lancashire County Council.
We think you need these skills to ace Registration Officer - Ceremonies | Permanent | Lancaster Registration Office in Morecambe
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you put the customer at the heart of every conversation, so share specific examples that demonstrate your skills.
Be Organised and Time-Savvy: Since this role requires good time management, give us a glimpse into how you stay organised. Mention any tools or methods you use to keep track of tasks and deadlines, as this will show us you're ready for the varied hours.
Demonstrate Your Digital Skills: We’re looking for someone with strong digital skills, so don’t forget to mention your experience with record-keeping and any relevant software. Show us how you can create and maintain accurate records promptly!
Communicate Confidently: As a Registration Officer, you'll be dealing with a wide range of customers. Use your application to showcase your communication skills. Share examples where you've successfully navigated tricky conversations while remaining personable.
How to prepare for a job interview at Lancashire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Registration Officer – Ceremonies. Familiarise yourself with the ceremony programme and the types of ceremonies you’ll be involved in. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about excellent customer service, prepare examples from your past experiences where you’ve put customers first. Think about situations where you’ve handled difficult conversations or provided exceptional service, as these will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Given the varied hours and the need for good time management, be ready to discuss how you stay organised. Share specific strategies or tools you use to manage your time effectively, especially in busy environments. This will highlight your ability to adapt to the demands of the role.
✨Practice Confident Communication
As a confident communicator, you’ll need to engage with a wide range of customers. Practice articulating your thoughts clearly and maintaining a personable tone. You might even want to role-play common scenarios you could encounter during ceremonies to build your confidence.
