At a Glance
- Tasks: Provide administrative support and assist with events at Judges Lodgings Museum.
- Company: Join a friendly team at a historic museum in Lancaster.
- Benefits: Competitive salary, part-time hours, and a supportive work environment.
- Other info: Flexible working days and opportunities for personal growth.
- Why this job: Make a difference in the community while gaining valuable experience.
- Qualifications: Strong admin, communication, and IT skills required.
The predicted salary is between 25185 - 25989 £ per year.
Salary £25,185 - £25,989 Per annum | Pro Rota | Part time, Temporary | 18.5 hours per week | Judges Lodgings Museum, Lancaster, Lancashire
If you are highly motivated, friendly and supportive with excellent administrative, communication and customer care skills then this post is for you. This role provides key administrative, clerical, and financial support for the day-to-day operation of Judges Lodgings Museum, including cashing up, banking and processing orders for shop stock and equipment. It includes inputting financial and management information as required and requires higher level text processing, spreadsheet and IT skills.
The role involves the administration of group bookings, events and liaising with the Heritage Learning Team over school bookings. Also supporting the front of house operations which can include opening and closing the site, operating the till, dealing with visitors, and assisting with events and promotion.
This is a 1-year temporary post from 1 April 2026 to 31 March 2027 based at Judges Lodgings Museum. The hours are 18.5 hours per week, normally Tuesday, Wednesday and half-day Thursday but days are open to further discussion.
More details about the role and the criteria you need to include within your application can be found on the attached job description and person specification.
If you would like an informal discussion or any further information please contact Lynda Jackson on Tuesday, Thursday or Friday.
Business Support Officer in Lancaster employer: Lancashire County Council
Judges Lodgings Museum offers a supportive and friendly work environment where your administrative and customer care skills can shine. With a focus on employee growth and community engagement, this part-time role provides a unique opportunity to contribute to the cultural heritage of Lancaster while enjoying flexible working hours and a collaborative atmosphere. Join us in making a meaningful impact in the heart of Lancashire's vibrant museum scene.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer in Lancaster
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Lancashire County Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Lancashire County Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support Officer in Lancaster
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Lancashire County Council.
How to prepare for a job interview at Lancashire County Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Lancashire County Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Lancashire County Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
