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- Tasks: Investigate and resolve highways complaints while drafting clear responses.
- Company: Local government authority in Lancashire focused on community service.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Why this job: Make a difference in your community by improving local services.
- Qualifications: Experience in written complaints resolution and strong communication skills.
- Other info: Collaborative team environment with a focus on service improvement.
The predicted salary is between 28800 - 43200 £ per year.
A local government authority in Lancashire is seeking an experienced professional to investigate and resolve Highways corporate complaints. This role requires excellent written communication skills and the ability to manage relationships with various stakeholders.
Duties include:
- Drafting responses to complaints
- Ensuring compliance with policies
- Providing data to support service improvements
Candidates must demonstrate extended experience in written complaints resolution and be able to work collaboratively across teams.
Highways Complaints Resolution Specialist employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways Complaints Resolution Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in local government or related fields. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints resolution. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your written communication skills! Bring along examples of your previous complaint resolutions or reports to demonstrate your expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for talented individuals like you.
We think you need these skills to ace Highways Complaints Resolution Specialist
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about written communication, make sure your application showcases your best writing. Use clear, concise language and avoid jargon. We want to see how well you can articulate your thoughts!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your experience in handling complaints and working with stakeholders. We love seeing how you fit into our world!
Highlight Your Experience: Make sure to detail your extended experience in written complaints resolution. Share specific examples of how you've successfully managed complaints in the past. This will help us understand your approach and expertise.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lancashire County Council
✨Know Your Complaints Resolution Process
Familiarise yourself with the specific complaints resolution process used by the local government authority. Be ready to discuss how you would approach a complaint, from investigation to drafting a response, and ensure you can articulate your experience in managing similar situations.
✨Showcase Your Written Communication Skills
Since this role heavily relies on written communication, prepare examples of your previous work where you successfully resolved complaints through writing. Bring along samples or be ready to discuss how you tailor your responses to different stakeholders.
✨Demonstrate Stakeholder Management
Think about times when you've had to manage relationships with various stakeholders. Be prepared to share specific examples that highlight your ability to collaborate across teams and maintain positive relationships, especially in challenging situations.
✨Prepare for Policy Compliance Questions
Understand the policies relevant to highways complaints and be ready to discuss how you ensure compliance in your work. This could involve sharing experiences where you had to navigate complex regulations or implement service improvements based on data analysis.
