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- Tasks: Investigate and resolve Highways complaints while collaborating with various teams.
- Company: Join a supportive council team in Preston, Lancashire.
- Benefits: Competitive salary, permanent position, and opportunities for professional growth.
- Why this job: Make a difference by improving community services and enhancing public satisfaction.
- Qualifications: Strong written communication skills and experience in complaint resolution.
- Other info: Dynamic role with the chance to build relationships across various stakeholders.
The predicted salary is between 24114 - 28100 £ per year.
Salary: £28,142 - £32,061 per annum | 37 hours per week | Permanent, Full time | Preston, Lancashire
To investigate and resolve Highways corporate complaints thoroughly and fairly; liaising with other Highways teams, where appropriate. This may include providing general and specific feedback and technical support to other team members.
Accountabilities and Responsibilities:
- Exercise judgement to ensure our replies reflect the council's policies and procedures.
- Administer and reply to Corporate Highways complaints and Highways enquiries.
- Draft high-quality responses to complex correspondence, ensuring they are fair and accurate and written to the highest standard, ensuring complete record keeping on all the relevant systems when required.
- Exercise judgment to ensure our replies reflect the policies of Lancashire County Council.
- Provide complaints data and feedback to support service improvements.
- Build and maintain effective relationships with internal and external partners to ensure joined-up service provision.
- Provide guidance on complex issues and escalate problems when necessary.
Skills, Knowledge And Experience:
- Extended experience (or the ability to demonstrate aptitude) in written complaints resolution.
- Excellent written communication skills.
- Working knowledge of the varied practices, processes and procedures relevant to the role.
- The ability to forge and maintain good relationships with stakeholders at all levels.
Highways Complaints and Enquiries Officer | Full time | Preston, Lancashire employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways Complaints and Enquiries Officer | Full time | Preston, Lancashire
✨Tip Number 1
Network like a pro! Reach out to people in the highways sector on LinkedIn or at local events. Building connections can lead to insider info about job openings and give you a leg up when applying.
✨Tip Number 2
Prepare for interviews by researching common questions related to complaints resolution. We recommend practising your responses with a friend or in front of a mirror to boost your confidence and ensure you articulate your experience clearly.
✨Tip Number 3
Showcase your written communication skills! Bring samples of your previous work or draft responses to hypothetical complaints. This will demonstrate your ability to handle complex correspondence effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Highways Complaints and Enquiries Officer | Full time | Preston, Lancashire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in handling complaints and enquiries. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Writing Skills: Since this role requires excellent written communication, take the time to craft a clear and concise cover letter. We’re looking for high-quality responses, so make sure your writing reflects that standard right from the start!
Be Specific About Your Experience: When detailing your past roles, focus on specific examples where you’ve successfully resolved complaints or provided support. We love seeing how you’ve made a difference in previous positions, so let us know what you’ve achieved!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lancashire County Council
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the complaints process and the policies of Lancashire County Council. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent written communication is key for this role, prepare examples of how you've handled complex correspondence in the past. Be ready to discuss how you ensure clarity and fairness in your responses.
✨Build Rapport
Demonstrate your ability to forge relationships by discussing past experiences where you've successfully collaborated with others. Highlight how you can work effectively with both internal teams and external partners to resolve issues.
✨Prepare for Scenario Questions
Expect to be asked about specific situations you might face in the role. Think of examples where you've exercised judgement in complaint resolution or provided guidance on complex issues. This will show your problem-solving skills and ability to handle pressure.
