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- Tasks: Provide clerical and administrative support in a customer-focused role.
- Company: Join the supportive team at Lancashire County Council.
- Benefits: Competitive salary, generous holiday entitlement, and staff discounts.
- Why this job: Make a real difference by ensuring vital records are accurate.
- Qualifications: Excellent people skills and confidence with digital resources.
- Other info: Great opportunities for personal and professional development.
The predicted salary is between 25185 - 25989 £ per year.
Join Our Team as a Registration Officer at Lancashire County Council. Are you passionate about providing excellent customer service and ensuring vital records are accurate? If so, we invite you to join our Registration Service team at Lancashire County Council as a Frontline Assistant.
What you'll be doing:
As a Frontline Assistant working at Accrington Registration Office, you will provide clerical, administrative and technical support relating to all aspects of the Lancashire Registration Service. This is a permanent role, and you will work 22 hours per week.
Our service:
The Registration Service creates accurate and timely records of all Births, Still-Births, Deaths, Marriages and Civil Partnerships and makes provision for couples to give notice of their intention to marry or to form a Civil Partnership.
Your new role:
We are looking for someone who is customer focused, confident using digital resources and committed to effective team working. You will have excellent people skills, and the ability to work accurately, following work procedures and without close supervision.
Why join us?
By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted.
In return for your passion and expertise, we offer a generous benefits package, including:
- A competitive salary and Local Government Pension Scheme with generous employer contributions.
- A great holiday entitlement of 26 days annual leave (pro rata), increasing with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and the option to apply to buy additional leave each year (applications considered on a case-by-case basis).
- Access to our staff discount scheme in partnership with Vivup, allowing you to save on everything from weekly food shops to white goods and cars.
- Fantastic development and career opportunities.
How to apply:
If you would like an informal discussion or any further information, please contact Claire Hallett. Details about the registration service can be found here: Births, marriages, civil partnerships and deaths - Lancashire County Council.
Before submitting your application, please make sure you have given good examples of how you meet the criteria detailed on the job description and person specification. Interviews will take place on Friday 20th March 2026. We reserve the right to close a vacancy early and before the closing date if we receive sufficient applications.
Frontline Assistant employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Frontline Assistant
✨Tip Number 1
Get to know the company! Research Lancashire County Council and their Registration Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think of specific examples from your past experiences that demonstrate your skills and how you can contribute to the role of Frontline Assistant.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity and reiterating your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Frontline Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help others, so share specific examples that demonstrate your people skills and commitment to providing excellent service.
Be Accurate and Detail-Oriented: Since the role involves handling vital records, accuracy is key! When writing your application, emphasise your attention to detail and any relevant experience you have in administrative tasks. We love candidates who can follow procedures without needing constant supervision.
Use Digital Resources Confidently: In today's world, being tech-savvy is a must! Make sure to mention any digital tools or software you're comfortable using. We appreciate candidates who can adapt to new technologies and help us improve our processes.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Lancashire County Council
✨Know Your Stuff
Make sure you understand the role of a Frontline Assistant and the key responsibilities involved. Familiarise yourself with the Lancashire Registration Service, including how they handle vital records. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or helped someone in need. This is crucial for a role that focuses on people and their important life events.
✨Be Digital Savvy
Since the job requires confidence in using digital resources, brush up on any relevant software or tools you might encounter. If you have experience with databases or record-keeping systems, be ready to discuss that during the interview.
✨Team Player Attitude
Demonstrate your ability to work well in a team. Prepare to talk about times when you collaborated with others to achieve a common goal. Highlighting your teamwork skills will resonate well with the council's emphasis on effective team working.