FM Systems Support Officer

We are currently looking to hire a FM Systems Support Officer to optimise utilisation of the operational compliance functionality of the Council's chosen web-based Property Asset Management System (PAMS) by the Facilities Management operations and maintenance teams, ensuring that the system supports operational efficiency, data quality, continuous compliance, and audit readiness. This will include responsibility for ensuring that asset, maintenance and compliance activity data is accurately and consistently recorded for the purpose of achieving continuous and auditable compliance in relation to statutory, contractual and corporate obligations. The post holder will also lead a small team of Facilities Coordinators and oversee the provision of a reactive maintenance helpdesk for our County Hall site and a portfolio of other properties for which the FM service provides a reactive building maintenance function. The role will be based at our County Hall office in Preston, with occasional travel across the County for data collection and system processes implementation.

Key Responsibilities

• Leading on technical system setup to accommodate a fully digitised approach to operations, compliance and maintenance activity planning, monitoring and record keeping.
• Providing specialist technical system advice to Senior Facilities Managers, Facilities Operations Managers, and Maintenance Managers.
• Leading on the identification of required technical system developments and improvements to deliver the digital systems related objectives of the Facilities Management Service.
• Creating technical process documentation and guidance as required to achieve a consistent operational approach to systems process implementation across the FM service.
• Setting up asset data and inspection structures within the property system.
• Leading on the development and delivery of KPI and Management by Exception Reporting to drive continuous improvement and continuous compliance.
• Producing and presenting KPI and MBE Reports to senior management.
• Providing monthly reports on premises compliance across the portfolio.

What We’re Looking For

• Relevant technical qualification or demonstrable significant experience in the operational management of CAFM or other Property Management software.
• Substantial hands‑on experience with the Civic Property Management system or other Computer Aided Management Systems within a facilities, assets, or estates management related field.
• Experience of producing and implementing quality processes and procedures.
• Effective communication and reporting skills, both written and verbal, with the ability to influence and negotiate with stakeholders.
• The confidence to challenge poor data, drive adoption and influence senior operational stakeholders.
• Strong technical knowledge of asset data management, compliance reporting, and KPI reporting.
• High degree of IT competency including advanced proficiency in the use of Microsoft applications (Excel / Word / PowerPoint / Power Automate / Power BI / SharePoint).

Benefits

• 26 days annual leave, rising to 32 days after five years' continuous service, plus eight bank holidays and two additional days leave during the Christmas and New Year period.
• Ability to buy up to 20 days additional leave per year – dependent on your job role and business need.
• Local Government Pension Scheme with generous employer contribution of 16.3%, death in service payments, life assurance and dependents pensions.
• Learning and development opportunities, including access to apprenticeship scheme funded training.