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- Tasks: Arrange financial appointments, handle communications, and support the team in assessments.
- Company: Join a supportive team at County Hall, Preston with a focus on care finance.
- Benefits: Enjoy 26 days of annual leave, flexible working, and a generous pension scheme.
- Why this job: Make a difference by helping vulnerable individuals navigate financial assessments.
- Qualifications: Experience in administration and strong communication skills are essential.
- Other info: Opportunities for self-development and training in a dynamic work environment.
The predicted salary is between 21800 - 26000 £ per year.
Finance Assistant | Full Time | Care Finance Assessment Team | Preston, Lancashire
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Job Description
Salary £25,185 – £25,989 per annum | Permanent, Full Time | 37 hours per week | Care Finance Assessment Team | Preston, Lancashire
Lancashire is the fourth largest local authority in England spanning over a large geographical area with a diverse range of communities. The Council provides services to approximately 1.2 million people who live within Lancashire.
The Care Finance Assessment team are looking to recruit a full time permanent Business Support Officer, working 37 hours per week within Exchequer Services. The role is based at County Hall, Preston however, currently may work from home.
Flexible working is available however office duty cover from 8:45 to 5pm will be required on a rota basis at least two or three times per week.
We have an excellent opportunity for a highly motivated individual who is ready to join our busy team. The role is to provide support to team leaders and financial assessment officers.
Your duties will include: arranging financial assessment telephone appointments and visits for assessment officers, answering duty phone calls and responding to emails, collating information and details required in order that a financial assessment can be completed. The role involves managing a high volume of telephone calls, so an excellent telephone manner and the ability to remain calm and professional under pressure are essential.
The successful applicant will have a good grasp of Information Technology and be proficient in using Microsoft Word, Excel and Outlook. Strong interpersonal skills are essential, you need to demonstrate an ability to communicate effectively, with sensitivity and empathy at what could be a difficult time for a person and their family. This is a fast paced and rewarding role which requires excellent organisational skills, attention to detail and a genuine commitment to supporting others and working as a team providing a high quality administrative service.
Key Accountabilities
- Plan and organise straightforward tasks
- Exchange varied information with members of the public and other staff
- Carefully use expensive/complex equipment
- Handle and process information.
- Provide general information, advice, and guidance on established internal procedures.
- Limited accountability for monitoring/recording financial resources.
- Provide support and guidance as required to other members of staff.
- Completion of tasks to required standards and deadlines.
- Accountable for ensuring all telephone calls are conducted in an appropriate manner respecting the diverse needs and circumstances presented by service users and responding in a sensitive and supportive manner.
- Liaise with colleagues across other Directorates to advise of service users requests and concerns and for signposting to relevant points of contact including partner agencies and advice centres as appropriate.
- To be able to work independently, organising workload to ensure set targets are achieved within an allocated length of time.
Skills & Experience
- Previous relevant experience or the ability to demonstrate the competence/capacity to carry out the role.
- Office experience at administrative level.
- Experience of dealing with vulnerable people, social care service users and of working in a social care finance is not essential but may be advantageous.
- Excellent written and verbal communication skills.
- Ability to use Information Technology efficiently.
- The ability to follow instructions and processes as well as offering innovative ideas and contributing towards improving the delivery of our service.
In addition, the post holder may be required to attend training, team briefings and meetings at County Hall and other venues across the County.
Working for the county council also comes with benefits such as 26 paid annual leave days. We provide and actively encourage self-development offering a wide range of training opportunities. We also offer a generous pension scheme.
In return Lancashire County Council offers a range of benefits, found on our website.
We reserve the right to close a vacancy early, before the closing date, if we receive sufficient applications.
For an informal discussion regarding this role, please do not hesitate to contact Brian Pemberton (South Assessment Team Leader) on 01772 534328.
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful, you will be required to apply to the Disclosure and Barring Service (DBS) for a \’disclosure\’. Further information can be found on the \’Our Recruitment Process\’ tab.
It is essential as part of the application process that you provide a supporting statement which is your opportunity to evidence how your skills, knowledge, and experience match what we are looking for based on the Person Specification and Role Profile attached and the information detailed.
The panel may be unable to shortlist you for interview without this evidence.
Grade profile
Person specification
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
- Government Administration
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Finance Assistant | Full Time | Care Finance Assessment Team | Preston, Lancashire employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Assistant | Full Time | Care Finance Assessment Team | Preston, Lancashire
✨Tip Number 1
Get to know the company! Research the Care Finance Assessment Team and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since the role involves handling calls and emails, make sure you can express yourself clearly and empathetically. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the team and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Finance Assistant | Full Time | Care Finance Assessment Team | Preston, Lancashire
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your skills and experience match the role. We want to see how you can bring value to our Care Finance Assessment Team, so be specific about your relevant experiences!
Show Off Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would in the job!
Highlight Relevant Experience: If you've got experience dealing with vulnerable people or in an administrative role, make sure to mention it! Even if it’s not mandatory, we love seeing how your background can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lancashire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Finance Assistant. Familiarise yourself with tasks like arranging financial reassessments and handling communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with vulnerable people and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations. This will demonstrate your interpersonal skills and empathy.
✨Brush Up on IT Skills
As you'll be using Microsoft Word and Excel, it’s crucial to be comfortable with these tools. Consider doing a quick refresher on mail merges and data management in Excel. Being able to discuss your proficiency will give you an edge during the interview.
✨Prepare Your Supporting Statement
The job description emphasises the importance of a supporting statement. Take time to craft one that highlights your relevant experience and skills. Tailor it to match the person specification, as this could be the key to getting shortlisted for the position.