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- Tasks: Transport children with special needs safely to school and assist them during their journey.
- Company: Join Lancashire County Council, a supportive organisation dedicated to community welfare.
- Benefits: Enjoy flexible hours, competitive pay, generous holiday entitlement, and staff discounts.
- Why this job: Make a real difference in children's lives while gaining valuable experience and qualifications.
- Qualifications: Must be a confident driver with a full UK driving licence and excellent customer service skills.
- Other info: Part-time roles available, primarily during term time, with opportunities for casual work.
Overview
Description | Salary £12.60 – £13.05 per Hour | Permanent | Part time hours per week | Lancashire
Join Lancashire County Council as a Driver Attendant or Passenger Assistant and help ensure children with special educational needs and disabilities (SEND) get to school safely. As part of our large team of Driver Attendants and Passenger Assistants you will transport our passengers in a caring manner, helping them prepare for the journey, move to and from the vehicle, and use the required safety equipment.
Role
Various working patterns are available and range from 15 to 30 hours per week. Our roles are primarily term-time only however there are also a limited number of 52-week positions and casual roles are available. Our Driver Attendants and Passenger Assistants work split shifts allowing you flexibility during the day. Hours of work with focus primarily around school start and finish times. Our teams are based across Lancashire, and we have opportunities to join our teams in:
- Lancaster and Morecambe
- Chorley / West Lancashire
- Preston / South Ribble
- Fylde and Wyre
- East (Burnley and surrounding areas)
What We\’re Looking For
We are looking for great team players with excellent customer service skills. You\’ll need to be patient, empathetic, and understand the needs of our service users. To be considered for the Driver Attendant role, you will also need to be a confident driver with a full UK driving licence.
Once you have completed your application form, a member of our team will contact you to book your place at our drop-in interview days, which will be held at your local depot.
This recruitment is ongoing with the majority of roles are due to commence in November 2025 and January 2026.
Why join us?
By joining Lancashire County Council, you\’ll be able to shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council really is the place where you can have the career you\’ve always wanted.
In return for your passion and expertise, we offer a generous benefits package, which includes:
- A competitive salary and Local Government Pension Scheme with generous employer contributions.
- A great holiday entitlement of 26 days annual leave, which increases with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and have the option to buy additional leave each year.
- Our staff discount scheme in partnership with Vivup, allowing you to access discounts with a range of UK retailers, saving on everything from weekly food shops to white goods and cars.
Driver Job Description & Person Specification
Passenger Assistant Job Description & Person Specification
Please note that all offers of appointment are subject to referencing, DBS checks, and medical clearance, as applicable to the role
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Driver & Passenger Attendants employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver & Passenger Attendants
✨Tip Number 1
Familiarise yourself with the specific needs of children with special educational needs and disabilities (SEND). Understanding their requirements will not only help you in your role but also demonstrate your commitment to providing excellent care during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences where you've demonstrated patience and empathy. This will highlight your suitability for the role and make you stand out to the hiring team.
✨Tip Number 3
Be ready to discuss your driving experience in detail, including any relevant qualifications or training. Confidence in your driving abilities is crucial for this role, so make sure to convey that during your interactions with the recruitment team.
✨Tip Number 4
Take advantage of the drop-in interview days by preparing questions about the role and the team dynamics. Engaging with the interviewers shows your enthusiasm and helps you assess if the position aligns with your career goals.
We think you need these skills to ace Driver & Passenger Attendants
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Driver & Passenger Attendants role. Understand the responsibilities and requirements, especially the need for excellent customer service skills and a full UK driving licence.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job. Emphasise any previous roles that involved working with children or in customer service, as well as your driving experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping children with special educational needs. Mention specific examples of your patience and empathy, and explain why you want to work with Lancashire County Council.
Prepare for the Interview: Once your application is submitted, prepare for the drop-in interview by thinking about potential questions related to teamwork, customer service, and handling challenging situations. Be ready to discuss your driving experience and how you can contribute to the team.
How to prepare for a job interview at Lancashire County Council
✨Show Your Empathy
As a Driver Attendant or Passenger Assistant, you'll be working with children who have special educational needs. Make sure to express your understanding of their needs and how you can provide a caring environment during the interview.
✨Highlight Your Customer Service Skills
Excellent customer service is key in this role. Be prepared to share examples from your past experiences where you've demonstrated patience and empathy, especially in challenging situations.
✨Demonstrate Your Driving Confidence
Since a full UK driving licence is required, be ready to discuss your driving experience. Mention any relevant qualifications or training that showcase your confidence behind the wheel.
✨Ask About Team Dynamics
This role requires great teamwork. Prepare thoughtful questions about how the team operates and how you can contribute to creating a supportive atmosphere for both colleagues and passengers.
