Director Correspondence Officer | Full time | HNM VIP Enquiries | Preston, Lancashire

Salary £32,061 - £36,363 per annum | 37 hours per week | Permanent, Full time | HNM VIP Enquiries | Preston, Lancashire

Visa Sponsorship - this role is not open to visa sponsorship.

Join our team as a Director Correspondence Officer and provide exceptional support to the Director of Highways and Transport. As the Director Correspondence Officer, you'll have a key role at the heart of a high‑profile service area, ensuring the Director can effectively deliver the County Council’s statutory responsibilities under the Highways Act 1980 and the Traffic Management Act 2004. You will take ownership of high‑level correspondence on behalf of the Director, managing sensitive, complex and often time‑critical issues. Working confidently with senior leaders, elected members, partners and members of the public, you will ensure all communication is accurate, timely and aligned with the strategic priorities of the service.

This is a fast‑paced environment where no two days are the same. You will need excellent judgment, strong written communication skills, and the ability to navigate complex information with discretion and professionalism.

More About The Role

• You’ll act as a first point of contact dealing with highways correspondence for the Director and at times related telephone calls.
• You’ll draft routine and complex correspondence to a high standard ensuring complete record keeping on the relevant systems when required.
• You’ll develop an understanding of the Director’s business, hierarchy of contacts, local protocols, and priorities.
• You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability.
• This position is term time only, please note the salary quoted is full time equivalent, the salary received will be paid on a pro–rata basis.

More About You

• Communication skills - You’ll be interacting with internal and external customers and senior stakeholders whom you will need to build effective working relationships with.
• Organisation skills - You’ll need to have great attention to detail and the ability to work with a high volume of queries to achieve our objectives.
• Problem Solving Skills - You’ll use your initiative to solve problems and take steps to prevent issues from arising.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Why join us?

By joining Lancashire County Council, you can shape the career path that is right for you with the opportunity to gain personal and professional qualifications, coaching and mentoring – Lancashire County Council really is the place where you can have the career you’ve always wanted.

In return for your passion and expertise, we also offer a generous benefits package which includes:

• A competitive salary and Local Government Pension Scheme with generous employer contributions and optional Additional Voluntary Contributions.
• A great holiday entitlement of 26 days annual leave, which rises with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and have the option to buy additional leave each year.
• Our staff discount scheme in partnership with Vivup allowing you to access discounts with a range of UK retailers, saving on everything from weekly food shops to white goods and cars.