Delivery Centre Support Worker | Full Time | Early Help - Preston

Salary £25,949 - £25,989 Per Annum | Permanent, Full Time, 37 Hours Per Week

Post holders provide a friendly, front‑facing meet and greet service at neighbourhood centres, welcoming users and responding to general queries and self‑referrals. They ensure visitors are directed to the right services, activities and support, with access needs appropriately met. The role includes booking appointments, rooms and groups using IT systems, accurately recording service user information, and supporting basic safety and health‑and‑safety procedures.

Working closely with Neighbourhood Group Workers, post holders help maintain a safe, welcoming and well‑organised environment and may occasionally support delivery of sessions to ensure appropriate supervision. The role is key to supporting high‑quality early help services for children, young people and families so they are safe, healthy and achieve their full potential.

Post holders will provide a front facing meet and greet service to all users of one or more nominated neighbourhood centre sites across their team area, dealing with and signposting any general queries which arise as a result of service user self‑referrals. Post holders will apply and undertake a variety of standardised procedures, using associated tools and equipment to ensure that centre users, participants and visitors are directed to the right activities and that their access needs are met.

They will engage in recording appointments, room and group bookings using IT systems for Early Help Service and other agreed multi‑agency partner delivery requirements. They may support standard procedures for monitoring safety check points for staff undertaking outreach and home visiting. Post holders will undertake directed tasks in relation to recording of service user information in regards their use of neighbourhood centre services. This will involve them updating information on the Early Help Service management information system.

Post holders will use personal initiative to maintain an overview of the health and safety of the operating environment and take corrective action to address any issues which arise and/or seek guidance on this from their line manager. Post holders will work in close cooperation with Neighbourhood Group Workers to create and manage the suitability of the environment in the Neighbourhood Centres for service users, including responsive hygiene/cleanliness, display information, physical environment layout.

Post holders may have some involvement in the maintenance of facility standards, in conjunction with premises managers around basic testing, risk assessment and review procedures and contractor liaison where necessary. From time to time, and where appropriate, post holders may also assist with supporting delivery sessions and services to ensure appropriate supervision/ratios are maintained and to support group participants with their participation needs as necessary.

Post holders will build positive relationships with service users, within the confines of their contact with them and build mutual trust and respect. Supporting the service in the delivery and continuous improvement of early help services for children, young people, and families in line with the vision for Children and Families in Lancashire developed by the Children and Families Partnership Board which states; Children, young people and their families are safe, healthy and achieve their full potential.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website. We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.