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For Companies At a Glance
- Tasks: Manage accounts, contact debtors, and resolve payment issues.
- Company: Join Lancashire County Council, a supportive government organisation.
- Benefits: Competitive salary, flexible working, and great career development.
- Why this job: Make a difference in financial management while developing your skills.
- Qualifications: Experience in credit control and strong negotiation skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 24114 - 28873 ÂŁ per year.
Overview
Salary ÂŁ28,142-ÂŁ32,061 Per annum
Permanent, Full Time, 37 hours per week
Pro Rata
International Sponsorship – this role is not open to international sponsorship
We are looking to recruit hardworking, committed, and enthusiastic individuals, who can demonstrate they have the relevant skills required to undertake this role. You will be expected to be able to work independently but also as part of a team. To apply for this role it is essential that you can evidence a minimum of 12 continuous months credit control/debt collection experience within the last 3 years of employment.
Responsibilities
- Manage multiple accounts for delinquency and debt collection efforts
- Locate and contact debtors about outstanding obligations
- Send out overdue notices for delinquent accounts or for missed settlement payments
- Investigate complaints regarding incorrect debt collection attempts
- Compile reports on delinquent accounts
- Create trust relationships with debtors when possible to avoid future issues
Skills and Qualifications
- 12 months minimum continuous credit control/debt collector experience (within the last 3 years)
- Intermediate proficiency using MS Office and database software
- Demonstrated skill in negotiating and resolving conflicts
- Ability to speak persuasively and listen critically
- Ability to multi-task and meet tight deadlines
- Prioritise multiple tasks to ensure the successful completion of each debt collection attempt
Location and Working Pattern
Although the post is office based in Preston, we are currently primarily homeworking; with scope of working in the office. You would also be required to attend the office during working hours if requested.
Informal Discussion
If you would like an informal discussion regarding the role, please contact finance team leaders:
Nicola Abbott 01772 536532
Jessica Turner 01772 530366
Application Evidence
Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role (separate from any CV that may be supplied). The panel may be unable to shortlist you for interview without this evidence.
Legal and Recruitment Information
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a \’disclosure\’. Further information can be found on the \”Our Recruitment Process\” tab.
Benefits
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
Closing Notes
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
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Credit Control Assistant | Exchequer Accounts Receivables Teams | Preston employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Assistant | Exchequer Accounts Receivables Teams | Preston
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable we are with our responses, the more confident we'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that we’re engaged and keen to learn more about the role and the team dynamics.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace Credit Control Assistant | Exchequer Accounts Receivables Teams | Preston
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the role. We want to see how you meet the specific criteria, so don’t hold back on showcasing your skills!
Show Off Your Experience: Since we’re looking for at least 12 months of credit control or debt collection experience, be sure to detail your relevant roles. Use examples that demonstrate your ability to manage accounts and resolve conflicts effectively.
Keep It Clear and Concise: When writing your application, clarity is key! We appreciate straightforward language and a well-structured format. Avoid jargon and keep your points direct to make it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our recruitment process there.
How to prepare for a job interview at Lancashire County Council
✨Know Your Numbers
Brush up on your credit control knowledge and be ready to discuss specific metrics or experiences. Think about how you've managed accounts, resolved conflicts, or improved collection rates in the past.
✨Showcase Your Software Skills
Since intermediate proficiency in MS Office and database software is a must, prepare to talk about your experience with these tools. Bring examples of how you've used them to streamline processes or manage data effectively.
✨Practice Persuasive Communication
As a Credit Control Assistant, you'll need to negotiate and persuade. Practise articulating your thoughts clearly and confidently. Role-play scenarios where you might need to convince a debtor to settle their account.
✨Prepare Your Supporting Statement
Don't forget to upload a strong supporting statement that highlights how you meet the role's criteria. Tailor it to reflect your relevant experience and skills, as this could be crucial for getting shortlisted.