At a Glance
- Tasks: Lead the Safer Travel Team to transform lives through accessible transport services.
- Company: Join Lancashire County Council, a supportive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and staff discounts.
- Other info: Great opportunities for personal and professional development await you.
- Why this job: Make a real difference in the lives of vulnerable residents while shaping a vital service.
- Qualifications: Leadership skills and a passion for improving community transport services.
The predicted salary is between 46142 - 51356 € per year.
We are looking for a dynamic, people‐centred Client Relationship Manager to lead our Safer Travel Team and help shape a service that genuinely transforms lives. Every day, the Accessible Transport Service (ATS) supports vulnerable residents to travel safely, confidently, and independently—and your leadership will be at the heart of that impact.
In this pivotal role, you will champion safeguarding, inclusion, and excellent customer experience, working closely with colleagues, partners, and service users to build a transport service that truly meets the diverse needs of communities across Lancashire.
What You Will Be Doing
- Leading and managing the Safer Travel Team, ensuring high‐quality, person‐centred risk assessments and safeguarding practices.
- Overseeing eligibility decisions for transport services, ensuring compliance with SEND and Adult Social Care policies.
- Building strong relationships with stakeholders, partners, and service users to support responsive service delivery.
- Analysing service data and feedback to drive operational improvements and efficiency.
- Managing budgets and resources to ensure effective, compliant, and value‐for‐money service delivery.
What We Are Looking For
- A professionally qualified candidate (e.g., NEBOSH General Cert/Tech IOSH) or someone willing to work toward a relevant qualification.
- Strong leadership, coaching, and mentoring skills, with experience managing teams and complex priorities.
- Experience building effective relationships with senior stakeholders, partners, and service users.
- Analytical and problem‐solving skills, with the ability to use data to improve service quality and efficiency.
If you are passionate about improving the lives of vulnerable residents and want to shape a safe, inclusive, and responsive transport service for Lancashire, we would love to hear from you.
Why join us?
By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you have always wanted.
In return for your passion and expertise, we offer a generous benefits package, which includes:
- A competitive salary and Local Government Pension Scheme with generous employer contributions.
- A great holiday entitlement of 26 days annual leave, which increases with length of service. You will also be entitled to 8 Bank Holidays, 2 additional statutory Bank Holidays, and have the option to buy additional leave each year.
- Our staff discount scheme in partnership with Vivup, allowing you to access discounts with a range of UK retailers, saving on everything from weekly food shops to white goods and cars.
- Access to fantastic development and career opportunities.
Please ensure you upload a supporting statement demonstrating how you meet the criteria for the role.
We reserve the right to close the vacancy early if we receive sufficient applications.
Client Relationship Manager | Accessible Transport employer: Lancashire County Council
At Lancashire County Council, we pride ourselves on being an exceptional employer dedicated to transforming lives through our Accessible Transport Service. Our supportive work culture fosters personal and professional growth, offering extensive training opportunities and a generous benefits package, including a competitive salary, a robust pension scheme, and ample annual leave. Join us in making a meaningful impact in the community while enjoying a fulfilling career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager | Accessible Transport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around accessible transport and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've managed teams or improved services in the past. Highlighting your ability to lead and make a difference will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Client Relationship Manager | Accessible Transport
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for improving lives shine through. We want to see how much you care about making a difference in the community and how that aligns with our mission at StudySmarter.
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how your skills and experiences match the job description. We’re looking for specific examples that demonstrate your leadership and relationship-building abilities.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant, and make sure every word counts!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Lancashire County Council
✨Know Your Stuff
Before the interview, dive deep into the Accessible Transport Service and understand its mission. Familiarise yourself with the key responsibilities of a Client Relationship Manager, especially around safeguarding and inclusion. This will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership, coaching, and mentoring abilities. Think of specific situations where you've successfully managed teams or complex priorities. This will demonstrate your capability to lead the Safer Travel Team effectively.
✨Build Relationships
Since this role involves building strong relationships with stakeholders and service users, be ready to discuss your approach to relationship management. Share stories that illustrate your ability to connect with diverse groups and how you've used feedback to improve services.
✨Data-Driven Decision Making
Brush up on your analytical skills and be prepared to discuss how you've used data to drive operational improvements in previous roles. Highlight any experience you have with compliance and budget management, as these are crucial for ensuring effective service delivery.
