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- Tasks: Register and conduct ceremonies, ensuring vital records are accurate.
- Company: Join Lancashire County Council's dynamic Registration Service team.
- Benefits: Competitive salary, generous leave, and a Local Government Pension Scheme.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Excellent customer service skills and strong digital abilities required.
- Other info: Flexible working hours with great opportunities for personal and professional growth.
The predicted salary is between 25989 - 28142 £ per year.
Salary £25,989- £28,142 per annum pro rata | 520 annualised hours | Permanent, Part time | Chorley Registration Office.
Join Our Team as a Registration Officer at Lancashire County Council. Are you passionate about providing excellent customer service and ensuring vital records are accurate? If so, we invite you to join our Registration Service team at Lancashire County Council as a Registration Officer.
What You'll Be Doing
- Work on our busy ceremony programme, registering or conducting statutory ceremonies at our registration offices or at external approved venues or sometimes in religious buildings; all premises you attend will be within the boundary of Lancashire County Council.
Our Ideal Applicant Will
- Have excellent customer service skills, putting the customer at the heart of every conversation.
- Be organised and have good time management when completing tasks.
- Possess strong digital skills to create and maintain accurate records promptly.
- Be a confident communicator, able to deal with a wide range of customers; you will be able to remain personable whilst asking technical questions and operating within a stringent legal framework.
Full training on our processes will be provided to equip you with the necessary knowledge.
Annualised Hours
These roles are annualised contracts, meaning you will work your hours over the year, for example 416 or 520 etc., but the hours you work each week will vary depending on demand. The annual salary will be pro-rata. Work patterns are agreed in advance in accordance with the needs of the service but caveat that there may be occasions when the officer is required to work outside of this pattern. You will be asked to provide your availability 2 months in advance so that the rota of our ceremony programme can be put together, and you can see when you will be working.
Why Join Us?
By joining Lancashire County Council, you can shape the career path that is right for you, with opportunities to gain personal and professional qualifications, coaching, and mentoring. Lancashire County Council truly is the place where you can have the career you've always wanted.
Benefits
- A competitive salary and Local Government Pension Scheme with generous employer contributions.
- A great holiday entitlement of 26 days annual leave (pro rata), increasing with length of service.
- You will also be entitled to 8 bank holidays, 2 additional statutory bank holidays, and the option to apply to buy additional leave each year (applications considered on a case-by-case basis).
- Access to our staff discount scheme in partnership with Vivup, allowing you to save on everything from weekly food shops to white goods and cars.
- Fantastic development and career opportunities.
How to Apply
All applications for this position must be submitted online through the Lancashire County Council website. Details about the Registration Service can be found here: Births, marriages, civil partnerships and deaths - Lancashire County Council. Before submitting your application, please make sure you have given good examples of how you meet the criteria detailed on the job description and person specification. If you would like an informal discussion or any further information, please contact Lauren Cooper on 01772 536893. We reserve the right to close a vacancy early and before the closing date if we receive sufficient applications.
Registration Officer - Ceremonies | Part Time | Chorley Registration Office employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Officer - Ceremonies | Part Time | Chorley Registration Office
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a Registration Officer and think about how your skills match up. This will help you shine in interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with people, try role-playing different scenarios with friends or family. This will help you feel more confident when dealing with a variety of customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees at Lancashire County Council on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your relevant experience and skills that align with the job description to stand out from the crowd.
We think you need these skills to ace Registration Officer - Ceremonies | Part Time | Chorley Registration Office
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you put the customer at the heart of every interaction, so share specific examples that demonstrate your skills!
Be Organised and Time-Savvy: Since this role requires good time management, give us a glimpse into how you stay organised. Mention any tools or methods you use to keep track of tasks and deadlines, as this will show us you're ready for the job!
Demonstrate Your Digital Skills: We’re looking for someone who can create and maintain accurate records. Include any relevant digital skills or software you’re familiar with in your application, as this will help us see how you can hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through the Lancashire County Council website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lancashire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Registration Officer. Familiarise yourself with the ceremony programme and the importance of accurate record-keeping. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is key for this position, prepare examples from your past experiences where you've put customers first. Think about how you handled difficult situations or ensured customer satisfaction, as these stories will demonstrate your suitability for the role.
✨Demonstrate Your Organisational Skills
Being organised and managing your time effectively is crucial for this job. Be ready to discuss how you prioritise tasks and manage your workload, especially in a busy environment. You might even want to share a specific instance where your organisational skills made a difference.
✨Practice Confident Communication
As a Registration Officer, you'll need to communicate clearly and confidently with a diverse range of customers. Practice answering common interview questions out loud, focusing on maintaining a personable tone while conveying important information. This will help you feel more at ease during the actual interview.