At a Glance
- Tasks: Support senior managers with admin tasks and help people live independently.
- Company: Join a supportive team at Lancashire County Council.
- Benefits: Enjoy up to 32 days leave, flexible working, and great pension options.
- Other info: Diverse workplace with support networks for all employees.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Empathy and strong organisational skills are essential.
The predicted salary is between 28142 - 32061 € per year.
Location: Lancashire (County Hall, Preston)
Salary: £28,142 - £32,061 per annum, permanent, full‑time (37 hours per week), pro rata.
This is a permanent, full‑time position within the Adult Services Support Services Team. We need a Business Support Officer with empathy and the drive to make a difference by finding creative ways to support people to achieve what they want to and live independently.
This role supports Senior Service Managers in Adults, Health and Wellbeing by:
- Managing the inbox for the senior service managers, ensuring emails are actioned, deadlines are met and managed effectively.
- Managing the diary and meeting schedule, ensuring senior managers are forewarned of approaching deadlines, upcoming events and issues affecting schedules.
- Providing administrative support for meetings, including arranging dates, room bookings, preparation of agenda, distribution of papers and taking minutes using available technology.
- Ensuring reports are maintained and kept up to date to meet key deadlines.
- Organising attendance at training, conferences, travel arrangements in the UK, and accommodation when required for the senior managers and their respective teams.
- Typing letters, preparing presentations and spreadsheets, tracking correspondence and monitoring response times, producing dashboards, chasing team members for information and keeping the Senior Service Manager informed of progress.
- Assisting with the collection and collation of statistics, data, financial information or other management information.
- Responding to and resolving telephone, face‑to‑face, e‑mail and postal enquiries generated by the service.
- Performing ad‑hoc tasks as required by the senior managers or the post holder's line manager.
- Using professional judgement and critical thinking in the decision‑making process.
Our Values
- Supportive and Innovative – bring fresh ideas to achieve the best outcomes for people.
- Empathy – show compassion and empathy to support people, listening to what they need and ensuring they feel valued and respected.
Reasons to Join Us
- Great annual leave: up to 32 days, 8 bank holidays, and 2 additional statutory days during the festive season, with the option to purchase additional leave.
- Flexible working opportunities.
- Financial benefits: generous Local Government Pension Scheme with employer contribution and a relocation reimbursement package for those who need to move to the area to work with us.
- Training and development: an excellent induction and ongoing support for your career and professional development.
- Health and wellbeing: a Wellbeing Support Programme for you and your family.
- Staff discounts: access to a wide range of discounts through our employee benefits partner, covering car lease, shopping, entertainment, gym memberships, holidays and more.
We embrace diversity and have a range of support groups and networks for staff, including the Forum of Asian, Black and Ethnic Employees (FABEE), the Disabled Workers Forum and the LGBTQ+ Employee Network.
To Apply
If you would like to contact us for an initial informal and confidential chat, call Sarah Brindley on 01772 532738 or email Sarah.Brindley@lancashire.gov.uk. Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role; the panel may be unable to shortlist you for interview without this evidence. We reserve the right to close a vacancy early, before the closing date, if we receive sufficient applications.
Business Support Officer | Support Services | Full Time employer: Lancashire County Council
Join our dedicated team at Lancashire County Council as a Business Support Officer, where you will play a vital role in supporting Senior Service Managers within the Adult Services Support Services Team. We offer a supportive and innovative work culture that values empathy and creativity, alongside excellent benefits such as generous annual leave, flexible working opportunities, and comprehensive training and development programmes. With a strong commitment to employee wellbeing and diversity, you will find a rewarding environment that encourages personal and professional growth while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Officer | Support Services | Full Time
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Business Support Officer | Support Services | Full Time
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your empathetic nature. We want to see how you can connect with people and support them in achieving their goals. Share examples that showcase your ability to listen and respond to others' needs.
Be Organised:Since the role involves managing schedules and deadlines, demonstrate your organisational skills in your written application. Mention any tools or methods you use to keep things on track, and don’t forget to include any relevant experience in administrative support.
Tailor Your Supporting Statement:Your supporting statement is crucial! Make sure it directly addresses the criteria outlined in the job description. We want to see how your skills and experiences align with what we’re looking for, so be specific and relevant.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us smoothly. Plus, it shows you’re keen on joining our team at StudySmarter. We can’t wait to hear from you!
How to prepare for a job interview at Lancashire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business Support Officer. Familiarise yourself with the key tasks mentioned in the job description, like managing inboxes and diaries, and think about how your past experiences align with these duties.
✨Showcase Your Empathy
Since empathy is a core value for this role, be prepared to share examples of how you've demonstrated compassion in previous positions. Think of specific situations where you supported someone effectively, as this will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect to face scenario-based questions during the interview. Practice how you would handle tasks like arranging meetings or responding to enquiries. This will help you demonstrate your critical thinking and decision-making skills in real-life contexts.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
