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- Tasks: Manage transport services for vulnerable communities, ensuring efficient and compliant operations.
- Company: Join a supportive team within the Integrated Transport Service in Burnley.
- Benefits: Enjoy flexible working, up to 32 days leave, and a great pension scheme.
- Other info: Opportunities for career progression and personal development await you.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Strong communication, organisational skills, and experience in staff management required.
The predicted salary is between 32061 - 36363 £ per year.
We are currently recruiting a Transport Contract Manager to work within the Integrated Transport Services Team based in the East of the County, Network 65 Business Park, Hapton, Burnley. Working as part of a busy and responsive team, you will be responsible for both Home to School (Special Education Needs and Disabilities) and Adult Day Care transport services.
The core duties of the role include planning and resourcing journeys both internally, using our own fleet of minibuses, and externally with approved Private Hire and Taxi suppliers. You will be responsible for managing a large number of contracts, monitoring performance, reviewing efficiency and cost effectiveness, whilst ensuring compliance. You will build strong network relationships with different departments within the authority and with Schools and Daytime Support Centres in your allocated area.
You will also manage a team of Passenger Assistants including recruitment and induction, work allocation, Performance and Development Appraisals, Training Plans, as well as monitoring working time and approving pay records. Absence management and low-level disciplinary issues are also a key part of the role.
This is an exciting opportunity for someone with a strong work ethic and excellent communication skills who wants to help the most vulnerable in our community get to where they need to be each day, whether they are children with Special Educational Needs or adults accessing day services. Transport is a lifeline for many families helping them to live a fulfilled life.
What we are looking for…
Knowledge and Experience
We are looking for someone with a great mix of enthusiasm, initiative, knowledge, and experience of staff and contract management who can manage and prioritise a varied and large workload. The ideal candidate will be able to demonstrate excellent communication, organisational and people skills (friendly, considerate, patient, empathy etc). They will have an excellent knowledge of IT systems including using Word, Excel, Outlook, Teams, and also experience of learning and developing new specialist software whilst ensuring high levels of customer service. The ability to lead, supervise and organise a team is a key skill for the role, as is an awareness and empathy of the needs of people with Special Education Needs or Disabilities (SEND) and their families.
Communication
We are seeking someone who is an excellent communicator with the ability to work independently but also collaboratively within a wider team. You will enjoy building effective working relationships with other service areas and colleagues, understanding their needs but also being able to communicate difficult messages when needed. Whilst under pressure you will maintain high levels of professionalism and courtesy, dealing with a wide and complex variety of scenarios.
Why join us…
Benefits: There is fabulous flexibility and the opportunity to create the work-life balance you will love; with up to 32 days annual leave plus 10 statutory/bank holidays. We also have an enviable Pension Scheme and Employee Benefits platform which provides numerous discounts from your weekly shop to holidays and entertainment with salary sacrifice options on electronics, bicycles, white goods, and cars.
Development: We will provide support and development at each stage of your journey with us. There will be opportunities for career progression both within the service but also into other areas of the organisation if you wish. There will be time for reflection and interaction with your line manager, as well as peer support from those within the wider team.
The Post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab. You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability.
How to apply…
Applications must be submitted online, however, please feel free to contact us for an initial informal and confidential chat – contact Nicola Thomas, Area Transport Manager, either by telephone 01282 831858 or email Nicola.Thomas@lancashire.gov.uk.
Transport Contract Manager | Integrated Transport Service in Burnley employer: Lancashire County Council
Contact Detail:
Lancashire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Contract Manager | Integrated Transport Service in Burnley
✨Tip Number 1
Network like a pro! Reach out to people in the transport sector, especially those who work with SEND or adult day care services. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of contract management and performance monitoring. Be ready to share examples of how you've successfully managed teams or projects in the past.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate your ability to convey complex information clearly and empathetically, especially when discussing the needs of vulnerable groups.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace Transport Contract Manager | Integrated Transport Service in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Transport Contract Manager. We want to see how you can bring your unique flair to our Integrated Transport Services Team!
Showcase Your Communication Skills: Since communication is key in this role, don’t forget to demonstrate your ability to build relationships and handle difficult conversations. Use examples from your past experiences to show us how you’ve excelled in this area.
Highlight Your Organisational Skills: We’re looking for someone who can juggle a varied workload. Be sure to mention any relevant experience you have in managing contracts or leading teams, as this will show us you can keep everything running smoothly.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s straightforward and ensures your application gets to the right place. Plus, if you have any questions, feel free to reach out for a chat!
How to prepare for a job interview at Lancashire County Council
✨Know Your Stuff
Make sure you understand the core duties of a Transport Contract Manager. Familiarise yourself with Home to School transport services and Adult Day Care transport. Brush up on your knowledge of contract management, performance monitoring, and compliance to show you’re ready to hit the ground running.
✨Showcase Your People Skills
This role requires excellent communication and people skills. Prepare examples of how you've built strong relationships in previous roles, especially with diverse teams or vulnerable groups. Be ready to discuss how you handle difficult conversations while maintaining professionalism.
✨Demonstrate Your Organisational Skills
With a varied workload, it’s crucial to showcase your organisational abilities. Bring examples of how you’ve successfully managed multiple projects or contracts simultaneously. Discuss any tools or methods you use to stay organised and efficient.
✨Emphasise Your IT Proficiency
Since the job involves using various IT systems, be prepared to talk about your experience with Word, Excel, Outlook, and Teams. If you’ve learned new software in the past, share that experience too. Highlighting your adaptability with technology will set you apart.