At a Glance
- Tasks: Support young people and families through phone, text, email, and online chat.
- Company: Join the Talkzone Team at Lancashire County Council, making a difference every day.
- Benefits: Competitive salary, flexible hours, and a chance to impact lives positively.
- Other info: Part-time role with a rolling rota, perfect for students seeking flexible work.
- Why this job: Be part of a rewarding service that changes lives through meaningful conversations.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28142 - 32061 £ per year.
Salary £28,142 - £32,061 Per annum (Pro Rata) | Permanent | Part-Time 29.6 hours per week
Are you passionate about supporting young people and families? Do you have the skills to connect, listen, and guide—often when it matters most? Join our Talkzone Team, where every conversation can change a life.
Talkzone is a dynamic, confidential advice service supporting young people aged 11–25, as well as parents and carers. Operating 365 days a year (2pm–10pm), we provide support through phone, text, email, and webchat, connecting with people when they feel most comfortable.
- A rolling rota: 5 days on, 5 days off
- Evening shifts between 2pm – 10pm
- Service runs 7 days a week, all year round
As a Talkzone Worker, you’ll be at the heart of a fast-paced and rewarding service:
- Providing advice, guidance, and support via phone, text, email, and online chat
- Building instant rapport with young people and families, often in challenging situations
- Signposting to the right services to meet individual needs
- Responding appropriately to safeguarding concerns and sensitive issues
- Recording interactions and maintaining accurate case information
- Conducting follow-up calls and collecting user feedback
- Supporting social media engagement and maintaining up-to-date service information
- Working both independently and collaboratively to deliver high-quality outcomes
We’re seeking someone who is:
- An excellent communicator with strong listening skills
- Able to think quickly and respond effectively under pressure
- Skilled in problem-solving and critical thinking
- Comfortable working both independently and as part of a team
- Passionate about improving outcomes for children, young people, and families
- Experience (or ability) working directly with young people or families
- Ability to build rapport without face-to-face contact
This position is part time, please note the salary quoted is full time equivalent, the salary received will be paid on a pro–rata basis.
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
Talkzone Worker| Permanent| Part-Time - 29.6hrs in Burnley employer: Lancashire County Council
At Lancashire County Council, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the community. Our Talkzone Workers enjoy a supportive work culture that values collaboration and personal growth, with flexible part-time hours that allow for a healthy work-life balance. With comprehensive benefits and opportunities for professional development, joining our team means being part of a mission-driven organisation that truly cares about the well-being of young people and families.
StudySmarter Expert Advice🤫
We think this is how you could land Talkzone Worker| Permanent| Part-Time - 29.6hrs in Burnley
✨Tip Number 1
Get to know the Talkzone service inside out! Familiarise yourself with the types of support we offer and the challenges young people face. This will help you connect better during interviews and show your genuine passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be providing advice via phone, text, and online chat, try role-playing scenarios with friends or family. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Network with current Talkzone Workers or similar professionals. Reach out on LinkedIn or social media to ask about their experiences. This insider knowledge can give you a leg up in your application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team and making a difference!
We think you need these skills to ace Talkzone Worker| Permanent| Part-Time - 29.6hrs in Burnley
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for supporting young people and families in your application. We want to see that you genuinely care about making a difference in their lives!
Highlight Relevant Skills:When writing your application, focus on your communication and listening skills. We’re looking for someone who can connect with others, so share examples of how you've done this in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the Talkzone team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Lancashire County Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Talkzone Worker inside out. Familiarise yourself with the services offered and think about how your skills can help young people and families. This will show your passion and commitment to the role.
✨Showcase Your Communication Skills
Since this role involves connecting with young people and families, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in challenging situations. This will demonstrate your ability to build rapport without face-to-face contact.
✨Think on Your Feet
Expect some scenario-based questions during the interview. They might ask how you'd handle a sensitive issue or a safeguarding concern. Practise thinking quickly and responding effectively to these types of questions to showcase your problem-solving skills.
✨Be Yourself
Authenticity goes a long way! Be genuine about your passion for supporting young people and families. Share personal experiences that highlight your dedication to improving outcomes for others. This will help you connect with the interviewers on a more personal level.
