At a Glance
- Tasks: Provide hands-on digital support for Family Hubs, troubleshooting and improving systems.
- Company: Join Lancashire County Council's Children and Family Wellbeing Service.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and community impact.
- Why this job: Make a real difference in children's lives while working with innovative digital tools.
- Qualifications: Experience in technical support and proficiency with Microsoft 365 tools required.
The predicted salary is between 32061 - 36363 € per year.
Salary £32,061 - £36,363 Per annum | Permanent | Full Time - 37 hours per week
The Children and Family Wellbeing Service (CFW) is looking to recruit to a Family Hubs Digital Support Officer. This is a frontline, practical role focused on keeping digital systems working reliably in real world service settings. It is not a traditional desktop only ICT role, but one embedded in service delivery, troubleshooting live issues, supporting staff confidence, and continuously improving digital processes.
The Children and Family Wellbeing Service (CFW) is part of Lancashire County Council’s Education and Children’s Services. The service delivers Early Help and Best Start in Life Family Hub provision for children, young people aged 0–19 (up to 25 for young people with special educational needs and disabilities) and their families across Lancashire. We are committed to ensuring children, young people and families receive the right help, at the right time, in the right way. Digital systems play a critical role in enabling accessible, safe and effective services, and this post provides essential hands‑on digital capacity to support that ambition.
About The Role
The Family Hubs Digital Support Officer provides dedicated, operational digital and technical support to enable the successful delivery of Lancashire’s Best Start in Life (BSIL) Family Hubs digital model. This is a frontline, practical role focused on keeping digital systems working reliably in real‑world service settings. You will support a growing portfolio of systems including public network access (PNET), BSIL applications, tablet‑based digital sign‑in, SharePoint workflows, Power Automate processes, digital signage, and emerging AI solutions such as Beebot and Copilot‑enabled tools. The role acts as a vital bridge between frontline BSIL Family Hub services and Digital Services, ensuring systems are usable, resilient and aligned to operational needs.
What You Will Do
- Provide first‑line, hands‑on technical support for Family Hub digital systems, responding to live operational issues in hubs and service settings.
- Troubleshoot device, application, access and workflow issues in real time, prioritising based on service impact.
- Manage and maintain digital workflows, including SharePoint lists, Power Automate flows and connected forms or applications.
- Support accurate data capture, validation and export, including attendance data and integration with BSIL and wider council systems.
- Configure, secure and manage tablets used for digital sign‑in, ensuring reliable daily attendance capture and data quality.
- Support public Wi‑Fi and digital access within Family Hubs for families, partners and staff.
- Produce clear, step‑by‑step guidance, FAQs and user instructions, and deliver light‑touch digital skills support to staff.
- Support the rollout, testing and operational use of BSIL digital tools and AI solutions such as Beebot.
- Maintain digital asset inventories across Family Hubs and support digital elements of business continuity and incident response planning.
- Act as an operational escalation point for complex or high‑impact digital issues and liaise with digital teams and external providers as required.
- Support Information Governance activity linked to digital systems, including DPAs, privacy notices and information sharing agreements.
What We Are Looking For
You will bring experience of providing high‑quality technical or digital support, with a strong customer‑focused approach and the ability to troubleshoot complex issues. You will be confident working with Microsoft 365 tools (including SharePoint and Power Automate), desktop and mobile devices, and supporting users in busy, frontline environments. You will be organised, able to work independently and collaboratively, and committed to continuous improvement, safeguarding, equality and data protection.
The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.
In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.
We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.
Family Hubs Digital Support Officer| Permanent| Full-Time in Burnley employer: Lancashire County Council
Lancashire County Council is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of children, young people, and families. As a Family Hubs Digital Support Officer, you will enjoy a fulfilling role with opportunities for professional growth while contributing to meaningful service delivery in a collaborative environment. With competitive salaries and a commitment to continuous improvement, this position provides a unique chance to make a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Family Hubs Digital Support Officer| Permanent| Full-Time in Burnley
✨Tip Number 1
Get to know the company! Research Lancashire County Council and the Children and Family Wellbeing Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to family services. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical scenarios! Since this role involves troubleshooting and hands-on support, think of examples from your past experiences where you've solved problems in real-time. Be ready to discuss these during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Family Hubs Digital Support Officer| Permanent| Full-Time in Burnley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Family Hubs Digital Support Officer role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Technical Skills:Since this role is all about hands-on digital support, be sure to mention your experience with Microsoft 365 tools, troubleshooting, and any other tech skills you have. We love seeing candidates who are confident in their abilities to tackle real-world issues.
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Lancashire County Council
✨Know Your Digital Stuff
Make sure you brush up on your knowledge of Microsoft 365 tools, especially SharePoint and Power Automate. Be ready to discuss how you've used these tools in real-world scenarios, as this role is all about practical digital support.
✨Show Your Troubleshooting Skills
Prepare examples of how you've successfully resolved technical issues in a busy environment. Think about specific challenges you've faced and how you prioritised tasks based on service impact—this will demonstrate your ability to handle live operational issues.
✨Emphasise Your Customer Focus
This role requires a strong customer-focused approach, so be ready to share experiences where you've supported users effectively. Highlight any instances where you've provided training or guidance to staff, as this will show your ability to boost their confidence in using digital systems.
✨Understand the Bigger Picture
Familiarise yourself with the Children and Family Wellbeing Service's mission and how digital systems play a role in delivering services. Being able to articulate how your work contributes to the overall goals of the Family Hubs will set you apart from other candidates.
