At a Glance
- Tasks: Handle payroll tasks and provide HR advice on pay-related matters.
- Company: Join Lancashire Constabulary, supporting 6,000 dedicated employees.
- Benefits: Full training, competitive salary, and remote work options after competency.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring employees are paid accurately and on time.
- Qualifications: Strong customer service skills and attention to detail; payroll experience is a plus.
The predicted salary is between 30000 - 42000 € per year.
Overview
Do you enjoy working with numbers and have a knack for calculations? Our Pay Services Assistant role could be the perfect fit for you. As a Pay Services Assistant, you’ll not only handle payroll tasks but also provide HR advice on pay-related matters. Our supportive and knowledgeable Pay Team will provide full on-the-job training and development.
Lancashire Constabulary employs around 6,000 Police Officers and Police Staff. The HR Pay Services Team plays a vital role in ensuring the smooth operation of the force by making sure our dedicated employees are paid accurately and on time.
This is a full-time position (37 hours per week, Monday to Friday, excluding Bank Holidays). The starting salary is typically at the bottom of the pay scale, but exceptional candidates with relevant experience or knowledge may be considered for a higher starting point within the advertised salary range. Once fully competent in the role, you’ll also have the opportunity to work one day a week remotely as part of our agile working offer.
Please note: If shortlisted, you will be required to complete a series of assessments before being invited to interview.
Closing date: Thursday 25th September 2025 at 10am
Responsibilities
- Deliver a high-quality HR and payroll service throughout an employee’s career journey—from onboarding new starters, processing changes such as promotions, maternity/adoption leave, and adjustments to working hours, right through to retirement.
- Manage a high volume of emails and phone calls with excellent customer service and communication skills.
- Work to tight monthly deadlines, both independently and as part of a large team.
Qualifications
- Excellent customer service and communication skills; comfortable handling a high volume of inquiries.
- Strong attention to detail and the ability to organise and prioritise workload.
- Willingness to learn on the job; previous experience in payroll and pensions is desirable but not essential.
- Full-time availability (37 hours per week) with potential remote work one day per week after competency.
Additional notes
Should you require further details around the role, please email recruitment@lancashire.police.uk.
Candidates applying for Lancashire Constabulary should be aware that the use of online AI systems such as ChatGPT to generate application answers is NOT permitted; any candidate found to have submitted an application using online AI software will be removed from the recruitment process with immediate effect. This may result in future applications being rejected based on integrity.
S25-317 Pay Services Assistant (LC4-5) in Preston employer: Lancashire Constabulary
Lancashire Constabulary is an excellent employer, offering a supportive work environment where employees can thrive in their roles. With comprehensive on-the-job training and development opportunities, the Pay Services Assistant position allows for meaningful contributions to the community while ensuring accurate payroll services for dedicated staff. The flexible working arrangements, including the option for remote work after achieving competency, further enhance the work-life balance for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land S25-317 Pay Services Assistant (LC4-5) in Preston
✨Tip Number 1
Get to know the Pay Services Team! Reach out on LinkedIn or through networking events. Building connections can give us insights into the role and help us stand out when we apply.
✨Tip Number 2
Prepare for those assessments! Brush up on your payroll knowledge and customer service skills. Practising common scenarios can help us feel more confident when it’s time to shine.
✨Tip Number 3
Show off our attention to detail! During interviews, share examples of how we've managed high volumes of work or tight deadlines. This will demonstrate that we’re ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our submission to highlight how we fit the Pay Services Assistant role perfectly.
We think you need these skills to ace S25-317 Pay Services Assistant (LC4-5) in Preston
Some tips for your application 🫡
Show Your Numbers Skills:Since this role is all about handling payroll and calculations, make sure to highlight any relevant experience or skills you have with numbers. We want to see how you can bring your knack for calculations to the Pay Services Assistant position!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for strong communication skills!
Tailor Your Application:Make sure to customise your application to reflect the specific responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to us directly. Plus, it shows you’re serious about joining our team at Lancashire Constabulary.
How to prepare for a job interview at Lancashire Constabulary
✨Know Your Numbers
Since the Pay Services Assistant role involves handling payroll tasks, brush up on basic payroll calculations and HR processes. Familiarise yourself with common terms and practices in payroll to show that you’re ready to dive into the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you handled inquiries or resolved issues effectively, as this will demonstrate your ability to manage a high volume of emails and calls.
✨Demonstrate Attention to Detail
Bring along examples of your work that highlight your attention to detail. Whether it’s a project you managed or a report you created, being able to discuss how you ensured accuracy will resonate well with the interviewers.
✨Be Ready to Learn
Express your willingness to learn on the job. Since the role offers training, showing enthusiasm for developing your skills and adapting to new challenges will make you a standout candidate. Prepare to discuss how you’ve successfully learned new tasks in the past.
