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- Tasks: Join the Contact Management Team and handle emergency and non-emergency calls.
- Company: Lancashire Constabulary, a vital part of community safety.
- Benefits: Generous leave, pension scheme, gym access, and mental health support.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Intermediate IT skills and ability to type 20+ words per minute.
- Other info: Exciting training opportunities and career progression within a supportive environment.
The predicted salary is between 24747 - 32813 £ per year.
Lancashire Constabulary would like to offer you the exciting opportunity to become a crucial part of their busy Contact Management Team, based at Police Headquarters, Hutton as a Full‑time Police Control Room Operator. If you are a dynamic, customer focused individual with excellent communication skills then this role will give you the opportunity to provide an essential service to the public, by taking and dealing with both emergency and non‑emergency calls.
We are pleased to advise our next course will commence on 24th August 2026. Should this start date not be suitable please sign up to our job alerts for notification of our later start dates in 2027 / 2028. Please don’t delay in applying. Simply attach your CV, detailing your qualifications with any experience of customer service. Please make sure you answer the essential criteria questions as these will be taken into consideration at the shortlisting stage along with your CV.
Salary: Rota A – Basic rate = £24,747 – £32,613 / Once working full shifts and weekends = £33,291.30 – £43,873.17.
Training Period: The training period will run from Monday 24th August 2026 – Friday 16th October 2026. This is subject to change dependent on the number of candidates for training. During the 8 weeks of training you will work Monday to Friday, 9:00am to 5:00pm (37 hours per week).
Once training has been completed, you will then start your Rota. Police Control Room Operators will be required to work weekends, Bank Holidays including Christmas Day, Boxing Day and New Year’s Day. The rota attached is the current PCRO rota you would be required to work; however, this rota is subject to change.
If you have any questions around the rota change, please email PCRORecruitment@lancashire.police.uk.
If you are successful at shortlisting, you will be invited to our selection day that are taking place on either Friday 10th April 2026 or Monday 13th April 2026. Please ensure you are available for both these dates, if you are unable to attend the selection day your application will be withdrawn. The selection day will take place at our Hutton HQ site and will run from 9:00am – 5:00pm. Your assessment will last 1.5 hours, where you will undertake a typing exercise, Intermediate computer exercise and role play exercises. Further details will be available for those candidates invited to attend following shortlisting.
If successful at Selection Day, you will be invited to attend an interview at a later day, scheduled for Thursday 16th April 2026 & Friday 17th April 2026, please ensure you are available for both these dates as slots will be limited and on a first come first serve basis. There are a set number of vacancies for this intake. If you are successful at interview but are not within the top scoring range for this intake, you will be placed on a reserve list for future intakes, currently set for 2027 / 2028.
Skills and Experience: You must have intermediate IT Skills and familiarity with Windows systems, along with the ability to type / word process 20+ words per minute. As a disability confident employer, reasonable adjustments will be considered for those candidates who require adjustments to undertake the selection days. If you require reasonable adjustments, please email PCRORecruitment@lancashire.police.uk.
Vetting and Medical: Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment Vetting and you must be 18 years old at the point of applying. You will also be subject to a medical assessment and reference checks.
Benefits:
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site gyms – HQ Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
Closing date: Monday 23rd March 2026 at 9am
THR1 - Police Control Room Operator - Rota A (37 Hours per week) in Preston employer: Lancashire Constabulary
Contact Detail:
Lancashire Constabulary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land THR1 - Police Control Room Operator - Rota A (37 Hours per week) in Preston
✨Tip Number 1
Get familiar with the role! Research what a Police Control Room Operator does and understand the skills needed. This will help you shine during the selection day and show that you're genuinely interested.
✨Tip Number 2
Practice your typing and computer skills before the assessment. Being able to type 20+ words per minute is essential, so grab a typing app and get those fingers moving!
✨Tip Number 3
Be ready for role play exercises at the selection day. Think about how you'd handle different scenarios, especially emergency calls. It’s all about showing your communication skills and calmness under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, keep an eye on job alerts for future opportunities if this one doesn’t work out.
We think you need these skills to ace THR1 - Police Control Room Operator - Rota A (37 Hours per week) in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your customer service experience and communication skills. We want to see how you can bring your unique flair to the Police Control Room!
Answer the Essential Criteria: Don’t skip the essential criteria questions! These are super important for us during shortlisting, so take your time to answer them thoughtfully and show us why you're the perfect fit.
Be Ready for the Selection Day: If you get shortlisted, be prepared for the selection day! Brush up on your typing and computer skills, and get ready to showcase your abilities in the role play exercises.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Lancashire Constabulary
✨Know Your Role
Familiarise yourself with the responsibilities of a Police Control Room Operator. Understand the importance of handling emergency and non-emergency calls, and be ready to discuss how your customer service skills can contribute to this role.
✨Brush Up on IT Skills
Since intermediate IT skills are essential, make sure you’re comfortable with Windows systems and can type at least 20 words per minute. Practise typing exercises and get familiar with any software you might encounter during the assessment.
✨Prepare for Role Play
Role play exercises will be part of your selection day, so think about scenarios you might face as a control room operator. Practise responding to various types of calls, focusing on clear communication and problem-solving.
✨Be Ready for the Selection Day
Ensure you’re available for both dates of the selection day and the interview. Arrive early, dress smartly, and bring any necessary documents. Show enthusiasm and confidence, as this will help you stand out in a competitive field.