At a Glance
- Tasks: Join the Contact Management Team and handle emergency and non-emergency calls.
- Company: Lancashire Constabulary, a vital part of community safety.
- Benefits: Generous leave, pension scheme, gym access, and mental health support.
- Other info: Exciting training opportunities and career progression within a supportive environment.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Intermediate IT skills and ability to type 20+ words per minute.
The predicted salary is between 24747 - 32813 £ per year.
Lancashire Constabulary would like to offer you the exciting opportunity to become a crucial part of their busy Contact Management Team, based at Police Headquarters, Hutton as a Full‑time Police Control Room Operator. If you are a dynamic, customer focused individual with excellent communication skills then this role will give you the opportunity to provide an essential service to the public, by taking and dealing with both emergency and non‑emergency calls.
We are pleased to advise our next course will commence on 24th August 2026. Should this start date not be suitable please sign up to our job alerts for notification of our later start dates in 2027 / 2028. Please don’t delay in applying. Simply attach your CV, detailing your qualifications with any experience of customer service. Please make sure you answer the essential criteria questions as these will be taken into consideration at the shortlisting stage along with your CV.
Salary: Rota A – Basic rate = £24,747 – £32,613 / Once working full shifts and weekends = £33,291.30 – £43,873.17.
Training Period: The training period will run from Monday 24th August 2026 – Friday 16th October 2026. This is subject to change dependent on the number of candidates for training. During the 8 weeks of training you will work Monday to Friday, 9:00am to 5:00pm (37 hours per week).
Once training has been completed, you will then start your Rota. Police Control Room Operators will be required to work weekends, Bank Holidays including Christmas Day, Boxing Day and New Year’s Day. The rota attached is the current PCRO rota you would be required to work; however, this rota is subject to change.
If you have any questions around the rota change, please email PCRORecruitment@lancashire.police.uk.
If you are successful at shortlisting, you will be invited to our selection day that are taking place on either Friday 10th April 2026 or Monday 13th April 2026. Please ensure you are available for both these dates, if you are unable to attend the selection day your application will be withdrawn. The selection day will take place at our Hutton HQ site and will run from 9:00am – 5:00pm. Your assessment will last 1.5 hours, where you will undertake a typing exercise, Intermediate computer exercise and role play exercises. Further details will be available for those candidates invited to attend following shortlisting.
If successful at Selection Day, you will be invited to attend an interview at a later day, scheduled for Thursday 16th April 2026 & Friday 17th April 2026, please ensure you are available for both these dates as slots will be limited and on a first come first serve basis. There are a set number of vacancies for this intake. If you are successful at interview but are not within the top scoring range for this intake, you will be placed on a reserve list for future intakes, currently set for 2027 / 2028.
Skills and Experience: You must have intermediate IT Skills and familiarity with Windows systems, along with the ability to type / word process 20+ words per minute. As a disability confident employer, reasonable adjustments will be considered for those candidates who require adjustments to undertake the selection days. If you require reasonable adjustments, please email PCRORecruitment@lancashire.police.uk.
Vetting and Medical: Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV). Please be aware there is a minimum 3 year UK residency requirement for Recruitment Vetting and you must be 18 years old at the point of applying. You will also be subject to a medical assessment and reference checks.
Benefits:
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site gyms – HQ Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
Closing date: Monday 23rd March 2026 at 9am
THR1 - Police Control Room Operator - Rota A (37 Hours per week) in Preston employer: Lancashire Constabulary
Lancashire Constabulary is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Police Control Room Operator, you will benefit from generous annual leave, a robust pension scheme, and access to health and wellbeing resources, all while playing a vital role in serving the community from our Hutton headquarters. Join us for a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land THR1 - Police Control Room Operator - Rota A (37 Hours per week) in Preston
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Lancashire Constabulary, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Lancashire Constabulary and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace THR1 - Police Control Room Operator - Rota A (37 Hours per week) in Preston
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Lancashire Constabulary and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Lancashire Constabulary
✨Get to Know Public Sector Values
Before your interview with Lancashire Constabulary, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Lancashire Constabulary.
