At a Glance
- Tasks: Provide face-to-face customer service and record incidents at the police front counter.
- Company: Join Lancashire Constabulary, a vital part of community safety.
- Benefits: Enjoy generous leave, pension scheme, and health support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and ability to handle sensitive information.
The predicted salary is between 29835 - 36465 £ per year.
Lancashire Constabulary is looking for a Front Counters Assistant to join our team based in East Division, Front Counters Cluster – Blackburn, Blackburn Town Centre, Accrington and ad hoc cover for Clitheroe.
Please note, Front Counters Assistants must have the ability and willingness to travel on Constabulary business, as required.
The purpose of this role is to provide a professional, multi functional face to face customer service to both the public and Constabulary colleagues and to safeguard the public and victims, record incidents and crimes using the National Decision Model (NDM) and provide appropriate advice.
Key Responsibilities
- Take reports of emergency and non-emergency incidents reported at the Front Counter.
- To provide a first point of contact for victims of crime attending the Police Station, with a commitment to safeguarding and protecting the public.
- Create, grade and manage to appropriate resolution, incident logs in line with National Standards for Incident Recording (NSIR) and Force Policies, alerting supervision of any serious incidents where necessary.
- Examine, record and validate details of driving documents, PG10 and Section 165 notices, conducting all relevant enquiries including PNC checks and contacting external agencies to enable Front Counter Assistants to release vehicles back to the owner.
- To safely handle, store and manage firearms, knives, ammunition, weapons and drugs that are handed in.
To book these into Evidence Related Property correctly and to dispose of as required.
Skills And Experience
- Experience of providing customer advice in a busy environment on a wide variety of issues.
- Experience of recording, interrogating, inputting and maintaining computerised and manual filing/recording systems.
- Experience of providing customer advice in a busy environment on a wide variety of issues.
- Vetting And Medical
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV).
Please be aware there is a minimum 3 year UK residency requirement for Recruitment vetting and you must be 18 years old at the point of applying.
Successful applicants will also be subject to a medical assessment.
Please note, candidates successful at shortlisting will be required to undertake an assessment as part of the interview process.
This will consist of a short role-play exercise to assess candidates' problem-solving ability, communication and their approach to dealing with members of the public in a customer-facing environment.
Benefits
- 25 - 31 days annual leave (role dependant) plus 8 bank holidays pro rata
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary
- Sick pay provisions
- Generous maternity / paternity and adoption leave entitlements
- Option to become a member of the onsite unions
- Discounts from various retailers via the Blue Light Scheme
- Access to on-site-gyms – HQ
- Cycle to work scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters
- Hybrid / Agile working (role dependant)
- Artificial Intelligence (AI) Assistance Disclaimer
Whilst we would encourage applicants to not use AI in order to provide their examples within the application form, we accept that candidates may use AI to provide general guidance and inspiration during the completion of the form.
- By utilising this functionality, you acknowledge and agree to the following:
- AI-generated content is provided for illustrative purposes only and does not constitute professional, legal, or personal experience.
- You remain fully responsible for the accuracy, authenticity, and originality of all information submitted in your application.
- The inclusion of AI-generated suggestions does not imply endorsement or guarantee of the appropriateness, completeness, or effectiveness.
- The organisation accepts no liability for any consequences, direct or indirect, arising from the use of AI-generated content within this form.
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S26-273 Front Counter Assistant (LC4 - LC5) in Preston employer: Lancashire Constabulary
Lancashire Constabulary is an excellent employer, offering a supportive work culture that values teamwork and dedication. As a Kitchen Team Leader, you will enjoy competitive benefits, including generous annual leave and access to an on-site gym, while also having opportunities for professional growth within a respected organisation committed to serving the community.
