At a Glance
- Tasks: Be the friendly face at the front counter, helping the community and assisting with enquiries.
- Company: Join Lancashire Constabulary, a supportive team dedicated to public service.
- Benefits: Enjoy generous leave, pension scheme, discounts, and access to on-site gyms.
- Other info: Flexible working options and support for your wellbeing.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and experience handling challenging situations.
The predicted salary is between 24000 - 28000 € per year.
Lancashire Constabulary is seeking a professional and customer-focused Front Counter Assistant to join our West Cluster team, based at Blackpool. This role is vital in providing a welcoming and efficient service to members of the public who attend police stations. As the first point of contact, you will play an important role in supporting communities, assisting with enquiries, and ensuring individuals receive the appropriate help, guidance, or policing response.
Key Responsibilities
- Take reports of emergency and non-emergency incidents reported at the Front Counter.
- Collect and collate information from people subject to the Sex Offenders Register and Terrorism Notifications to ensure details are recorded correctly.
- Update computer systems linked with this information and ensure relevant departments and PNC are updated accordingly.
- Provide a first point of contact for victims of crime attending the Police Station, with a commitment to safeguarding and protecting the public.
- Record details of lost or stolen documents from Foreign Nationals and liaise directly with the Home Office as required.
Skills And Experience
- Experience dealing with people in difficult, sometimes confrontational circumstances.
- Experience demonstrating excellent listening, questioning and interpersonal skills, along with good oral communication.
- Experience maintaining strict confidentiality, using tact and diplomacy where applicable.
Vetting And Medical
Applicants must undergo and pass Recruitment Vetting, with a minimum 3‑year UK residency requirement and be at least 18 years old. Successful applicants will also be subject to a medical assessment and are expected to work in accordance with the attached rota.
Benefits
- 25‑31 days annual leave (role dependent) plus 8 bank holidays pro rata.
- Local Government Pension Scheme with contributions from 5.5% to 12.5% depending on your salary.
- Sick pay provisions.
- Generous maternity/paternity and adoption leave entitlements.
- Option to become a member of the onsite unions.
- Discounts from various retailers via the Blue Light Scheme.
- Access to on‑site gyms – HQ.
- Cycle to work scheme.
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Hybrid/Agile working (role dependent).
Closing date Friday 29th May 2026 at 10 am.
S26-123 Front Counters Assistant - West Cluster (LC4-5) in Preston employer: Lancashire Constabulary
Lancashire Constabulary is an exceptional employer, offering a supportive and community-focused work environment for Front Counter Assistants in Blackpool. With generous annual leave, a robust pension scheme, and access to health and wellbeing resources, employees are encouraged to thrive both personally and professionally. The commitment to employee growth, alongside the unique opportunity to make a meaningful impact in the community, makes this role particularly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land S26-123 Front Counters Assistant - West Cluster (LC4-5) in Preston
✨Tip Number 1
Make sure you know the role inside out! Familiarise yourself with the key responsibilities and skills mentioned in the job description. This way, when you get to the interview, you can confidently discuss how your experience aligns with what they're looking for.
✨Tip Number 2
Practice your communication skills! As a Front Counter Assistant, you'll be dealing with the public, so it's crucial to demonstrate excellent listening and interpersonal skills. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Show your commitment to safeguarding and supporting the community. Think of examples from your past experiences where you've helped others, especially in challenging situations. This will highlight your suitability for the role and your dedication to the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Lancashire Constabulary. Good luck!
We think you need these skills to ace S26-123 Front Counters Assistant - West Cluster (LC4-5) in Preston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front Counter Assistant role. We want to see how you can bring your unique flair to our team!
Showcase Your People Skills:Since this role involves dealing with the public, it's crucial to demonstrate your excellent listening and interpersonal skills. Share examples of how you've handled difficult situations in the past – we love a good story!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. No one likes wading through long paragraphs!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Lancashire Constabulary
✨Know Your Role
Familiarise yourself with the key responsibilities of a Front Counter Assistant. Understand what it means to be the first point of contact for the public and how to handle both emergency and non-emergency situations. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Prepare examples that highlight your experience dealing with people in difficult situations. Think about times when you've used excellent listening and interpersonal skills to resolve conflicts or assist someone in need. This will show the interviewers that you can handle the pressures of the role.
✨Emphasise Confidentiality
Since maintaining confidentiality is crucial in this role, be ready to discuss how you've handled sensitive information in the past. Share specific instances where you used tact and diplomacy, which will reassure them that you understand the importance of discretion in a police environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, or the challenges faced by the West Cluster team. This not only shows your interest in the position but also gives you a chance to assess if the role is the right fit for you.
